MPRO5 BLOG

22 Apr 2024

Accessibility, inclusivity, and diversity in facilities management

Accessibility, inclusivity and diversity have all become equally hot topics of conversation in various contexts, including the workplace and more broadly society. Although there are plenty of overlapping concepts in this terminology, there are key differences and independent challenges that need to be addressed. 

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Service Quality Regimes (SQRs) in the Rail Industry Explained

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Three Types of NHS Cleaning Audits Explained | mpro5

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NHS National Standards of Healthcare Cleanliness Explained

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Meet the Team - Mark Self

We sat down with Mark Self, President and CEO of mpro5 North America, to discuss how the tech landscape has changed, why the Raleigh-Durham-Chapel Hill Triangle is so special, and why Caddyshack comes a close second to Star Trek...

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How much value are you getting from SaaS?

Software as a Service (SaaS). A convenient, ready-to-go solution that has a transparent cost and an apparently minimal overhead for your team to implement and start using. 

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5 ways that technology can combat full employment...

The economic climate in 2022 is severe. With war in Ukraine causing food shortages and energy insecurity, inflation at its highest for 40 years, strained supply lines and full employment (particularly in the UK), businesses face challenges on many fronts. 

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Is SaaS right for your company?

So, you want to buy another Software as a Service solution. This might sound like an assumption, but given that spending on SaaS is likely to reach $171 billion globally by the end of 2022 (according to Gartner), the chances are you already use it in many areas of your business, and it’s equally likely that you or someone else in your company is looking to add another one to the tech stack.

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CUSTOMER SPOTLIGHT - ASPENS

For this customer spotlight we sat down with Stuart Vidler, Head of QHSE at contract caterers Aspens, to find how they use our platform and the impact it’s had on their business… 

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How can you improve your contract retention rate?

Contract review time can be a white-knuckle experience for many cleaning businesses. You think you’ve maintained decent audit scores, but is that enough: have you delivered the expected outcome and will they or won’t they sign on the dotted line for another year?

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NHS asset management: when is it time to throw in...

Estates teams face a quandary with NHS assets. Manage them well and you’ll release a much-needed windfall, squander them and you’ll always be short of funds to invest in areas that really make a difference. Now it’s been recognised that “an attractive and well-maintained environment makes an important contribution to the well-being of patients” you might finally have the budget to improve patient-facing areas. 

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It's time to talk about the 'experience' in...

Today I want to talk about a third and final aspect of digitalisation in QSRs (Quick Service Restaurants) – the customer experience. If you read about this online, you might get the impression that the only thing QSR’s are focused on is queue busting, installing big touch screens and minimizing interaction with staff.

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Polish your audit performance with dynamic...

Dynamic cleaning is one of those rare phenomena – a development that’s a win for everyone involved. Soft FM companies can cut costs and improve the quality of their delivery, customers enjoy better value and higher standards and the cleaners themselves are under less pressure as they have clear direction on where to focus their efforts, and maximise their productivity.

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Data is invaluable, but only with action

Mark Twain might have once said, "Data is like garbage. You'd better know what you are going to do with it before you collect it.", and I couldn't agree more.

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Could superglue be the cure for your...

If there’s one thing trickier than managing employees, it’s managing subcontractors. It’s a familiar problem to NHS estates and facilities managers who have to rely heavily on an army of specialists, engineers and maintenance teams to manage their estates and keep them safe and operational.

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Make safety and quality the bread and butter of...

The quick service restaurant (QSR) market is fierce. Customers expect quality food and great service at low prices. And to stay competitive, businesses must work with margins that are paper thin and constantly being squeezed. 

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