WE WORK WITHLEADING PASSENGER SERVICE OPERATORSIN THE UNITED KINGDOM
EXCEED SERVICE STANDARDS, DRIVE PRODUCTIVITY AND BOOST COST EFFICIENCY WITH SMART STATIONS
Railway reform is sweeping across the United Kingdom. We’re dedicated to helping you thrive under these new conditions.
Following the Williams-Shapps Plan for Rail, the Department for Transport now awards profit to passenger service operators (formerly “train operating companies”) when they hit customer experience performance targets.
mpro5 helps you capture these financial incentives — making it easy to reposition your operations towards the newly mandated Service Quality Regimes (SQRs), while simultaneously driving productivity and cost savings.
We count some of the United Kingdom's leading passenger service operators as valued mpro5 clients, including Northern Trains, Chiltern Railways and Network Rail. But they're not the only ones - as a fully configurable solution, we assist some of the world's biggest brands, in multiple sectors, as operations and compliance partners.
FEATURED CASE STUDY
We’re proud to have helped Northern Trains develop a cutting-edge solution to meet the new Service Quality Regimes.
We developed a fully digital, smart compliance platform built around their business that makes implementing processes, auditing them and proving compliance efficient, effortless and cost-effective.
We believe in building long-term partnerships that support your business at every stage of growth. Working with a Software-as-a-Service subscription model, we’ll help you drive success with agile solutions that match your changing needs. We can help you master the new Service Quality Regimes, but supporting your transition to meet the new mandate is only the beginning.
mpro5 canhelp you achieve:
Improved operational efficiency
Using our smart rail management software, we helped one passenger service operator achieve 25% productivity gains — and you could too.
Deliver exceptional customer experience
We break down data silos and empower teams to deliver consistent, outstanding customer service across multiple sites and to millions of passengers.
Effortless compliance
Our IoT sensors monitor key systems and services to ensure, and easily demonstrate, compliance with SQR mandates and Health and Safety requirements.
Live dynamic data
Our mpro5 app and network of IoT sensors work in real-time to alert you on the condition of assets and the areas that need attention — all at the press of a button.
Agile solutions
Our rail management software is agile and fully configurable — evolving with your business. As your processes change, we’ll alter your mpro5 platform at no additional cost.
Increased visibility
Get continuous visibility of your service and quality levels, to make data-driven decisions and address issues before they become serious problems.
Cost savings
Alongside boosting team efficiency and productivity, mpro5 lowers costs by reducing man hours, administration time and printing expenses.
Proactive maintenance
Data collected on assets, including their lifespan and condition, lets you reduce costs and avoid major faults with proactive maintenance plans.
While passenger service operators share common goals and processes, we know that every business is unique. That’s why mpro5 is fully configurable, and why we develop tailor-made solutions for every client — even if they’re in the same sector.
If you’re unsure if we can help, get in touch to discuss your requirements and our team will confirm whether mpro5 is a good fit for your business.
“mpro5 delivers effortless compliance with our SQ (Service Quality) Regime with backup, service and support that never lets us down. Through Covid, changes in routines and schedules and even staffing challenges, mpro5 are always there on the end of the phone to help us through.”
- Laura McLaughlin, Service Quality Manager
“mpro5 has brought simplicity to what was an onerous auditing process, affording the opportunity to quickly and accurately check standards against performance. Strong graphical information enables us to focus on the required areas for improvement without having to trawl through large amounts of data. The potential for the mpro5, Samsung and Chiltern Rail partnership seem endles.”
- Denis O'Sullivan
COMPLIANCEMADE EASY
Simply meeting the new SQR standard isn’t enough; you need to provide digital evidence. As seasoned partners to leading passenger service operators, mpro5 is packed with features that make it possible to implement, and indisputably prove, continuous compliance in a matter of minutes — safeguarding and optimising your SQR scores.
Comprehensive lone worker protocols
Built-in tools to ensure safety, security and ease of tracking locations
Proof of presence tools
Live reporting, scheduled task workflows and real-time monitoring
Easy, digital administration
Say goodbye to unreliable paperwork and double data entry
Workforce management tools
Automate task scheduling and track completion with built-in protocol compliance
COVID-19 protocol tracking
Proof of patrols, cleaning and mandated COVID-19 checklists
NATIVE HEALTH AND SAFETY FOCUS
Checks, reports and risk assessments that ensure compliance
BUSINESS INTELLIGENCE DASHBOARDS
Reports and alerts for data-driven decision making
MPRO5 INTEGRATES WITHYOUR EXISTING TOOLS
Updating to a specialised rail management software like mpro5 doesn’t mean saying goodbye to your tried-and-trusted tools. Our open API lets us integrate with your existing tools and legacy systems to create one source of truth on the mpro5 platform. We also integrate with Single Sign On systems and IoT sensors for the ultimate in efficiency. We’ll work with your IT team to identify and set up your desired integrations to create a unified system that helps you work smarter, not harder.
What if the DfT mandates change again? Will mpro5 still help me maintain compliance?
A:
mpro5 can be configured to help you maintain continuous compliance regardless of how fluid mandates and standards are. As a valued client, we’ll update your platform to meet any new requirements at no extra charge.
Q:
My business processes are unique and have been developed through hard-earned experience. Can mpro5 really provide a digitised alternative that’s just as effective?
A:
mpro5 is fully configurable and can be built around almost any business. Contact us to discuss your needs and we’ll show you how mpro5 can help!
Q:
I don’t see my software listed under possible integrations. Can mpro5 integrate with it?
A:
mpro5 uses an open API. This makes it easy to integrate with a wide range of sector-specialist software. If you don’t see your desired software listed, contact us and we’ll confirm whether an integration exists or can be developed.
Q:
How long will it take before mpro5 works for my business?
A:
You can be up and running with your mpro5 app and website in as few as 30 days.
Our Transport Sector Director, Chris has been dedicated for more than a decade to providing software in the transport industry. He's also quite nice, so check out his interview to find out his views on the changing tracks of transport and why it's so important that we all improve our data management.
Driving a train takes high levels of skill and concentration. And with passenger and public safety at stake on every journey, it carries a great deal of responsibility too.
Digital transformation is one of the hottest topics in the rail industry right now. And train operating companies (TOCs) are waking up to just how much time and money it can save them.
Improving Public Transport Passenger Numbers with Data | mpro5
Passenger numbers on UK public transport have nosedived since the Covid-19 pandemic started. And with new commuting habits now deeply ingrained, transport operators face a challenge to tempt people back to their services.
Please select how we can help solve your problems below, or fill in the enquiry form to the left and a sector director will contact you ASAP to discuss how we can help.
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