Accessibility, inclusivity and diversity have all become equally hot topics of conversation in various contexts, including the workplace and more broadly society. Although there are plenty of overlapping concepts in this terminology, there are key differences and independent challenges that need to be addressed.
Read MoreThe latest workflow and process automation software and new innovations in internet of things (IoT) sensors and cameras are revolutionising the facilities management (FM) sector. Specifically, these technologies are enabling facilities managers in the catering and hospitality sectors to achieve smarter, more dynamic cleaning rotas and workflows: essentially cleaning restaurants, kitchens, toilets, and buildings faster, better, and easier than ever before, at lower cost and with less resources.
Read MoreThe NHS is under a lot of pressure right now, in case you haven’t heard. Strikes, staff shortages, pandemic backlogs, waiting lists, an aging population – there are many factors at play here, but one key piece is the physical capacity of trusts.
Read MoreIn our recent webinar (watch here), we dissected Total Facilities Management (TFM) contracts: those all-in-one deals that provide a total FM provision.
Read MoreRecently, I was involved in a tender exercise to procure security guarding services, and I couldn’t help noticing something strange. Two out of the three tenders had proposed using, in their ‘Innovation’ section, augmented reality.
Read MoreContract review time can be a white-knuckle experience for many cleaning businesses. You think you’ve maintained decent audit scores, but is that enough: have you delivered the expected outcome and will they or won’t they sign on the dotted line for another year?
Read MoreEstates teams face a quandary with NHS assets. Manage them well and you’ll release a much-needed windfall, squander them and you’ll always be short of funds to invest in areas that really make a difference. Now it’s been recognised that “an attractive and well-maintained environment makes an important contribution to the well-being of patients” you might finally have the budget to improve patient-facing areas.
Read MoreDynamic cleaning is one of those rare phenomena – a development that’s a win for everyone involved. Soft FM companies can cut costs and improve the quality of their delivery, customers enjoy better value and higher standards and the cleaners themselves are under less pressure as they have clear direction on where to focus their efforts, and maximise their productivity.
Read MoreIf there’s one thing trickier than managing employees, it’s managing subcontractors. It’s a familiar problem to NHS estates and facilities managers who have to rely heavily on an army of specialists, engineers and maintenance teams to manage their estates and keep them safe and operational.
Read MoreBe honest with me now. Do your cleaning audits give you anything of value or are they just a tick-box exercise you’re forced to perform to satisfy the contract?
Read MoreTechnical compliance with a Planned Preventive Maintenance (PPM) schedule should not be complex to achieve. After all, there are clear instructions specifying what needs to be done, how it should be done and when. So why are PPMs such a headache for many NHS trusts? I’d argue that it’s not meeting the compliance requirements that’s the issue, but proving you met them.
Read MoreIt might sound odd coming from a software company – but changing your processes from paper to digital forms isn’t in and of itself that useful. Yes you save money on paper, and hopefully a few trees too, but what difference does it really make?
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