Aquilant has teams of Sales Managers who distribute and manage stock throughout the UK. This stock is made up of their Orthopaedic Equipment range of revision hip and knee implants. It also includes Interventional products (Cardiology, Radiology, Vascular etc.). Aquilant’s asset management needs to be efficient and accurate. This is primarily to ensure hospital staff have the tools they need to carry out surgeries and deal with emergencies. Clearly, not having the stock they need, when they need it could have sometimes fatal consequences.
Paper, paper, paper
Aquilant found their old system to be outdated. They performed paper-based and time consuming processes. Aquilant were facing long delays in updating records, as well as being subject to human error on input. This didn’t fall in line with their commitment to quality and providing excellent distribution. Firstly, Sales Managers spent days carrying out lengthy stock takes. Secondly, checking expiry dates was done manually and staff posted paper forms back to head office. Finally, staff had to input the records manually.
Aquilant also has service divisions supporting both Endoscopy and Critical Care. They previously managed their service scheduling through Outlook Calendars and they were completing service jobs on paper. This was largely a manual process, creating difficulty when they needed to review on a per customer basis. Reviewing in this way meant they were finding all the necessary paperwork in each customer file every time. They were left waiting until staff had posted forms to the office before Aquilant could bill the customer. This system was slow and was causing unnecessary delays.
Aquilant wanted a system for handling their asset management needs using technology. They needed it to ensure that they are keeping the required levels of each product at each customer location. Perhaps the same system would handle all of their service scheduling needs? Aquilant’s end goal was for one solution for their staff to use to record and process their stock data.