Compliance management

Every compliance check completed, fixed and proven, at every site

mpro5 is compliance management software for multi-site operators. It makes sure every check is done, every failure is fixed and the evidence is ready when an inspector, auditor or client asks for it.

Whether you’re protecting a Food Hygiene Rating, a BRCGS or SALSA grade, an SQR score, a cleanliness star rating, a clean HSE or CQC record or a client contract, mpro5 is built around the standard you’re judged against.

Find out what you’d score on your next inspection.

mpro5 alerts showing a critical incident report, a missed check warning and a passed audit
Tesco Coventry and Warwickshire Partnership NHS Trust Office of Public Works, Ireland Mitie Booker Cadent Go-Ahead Aspens
160
paper logbooks replaced across Tesco’s stores
63%
fewer daily checks needed at Tesco
89%
faster compliance report retrieval at Ireland’s Office of Public Works
90+
sites running statutory checks at Coventry and Warwickshire Partnership NHS Trust

Why compliance slips

Recording the check is the easy part

Most operators already record their checks, on paper, in spreadsheets or in a checklist app. Compliance slips in what happens next, and that’s where audits are won or lost.

  • Logs get filled in at the end of a shift, from memory, and carry little weight with an EHO or auditor.
  • A failed check gets written down, but nobody is told to fix it and nobody chases it.
  • When the inspector or client asks, the evidence is spread across folders, inboxes and WhatsApp.

Other tools record the check. mpro5 makes sure something happens next.

An mpro5 check being completed with yes and no answers

The compliance score

One score across the five areas auditors judge you on

Your compliance score measures how your operation behaves day to day across five areas, always in the same order. The areas are the same in every industry. What changes is the standard we score you against.

  • Check: do the right checks run on schedule at every site, whether anyone remembers or not?
  • Fix: when a check fails, does the right person get it with a deadline, and does it close?
  • Prove: is there a timestamped, evidenced record, and can you find it in minutes?
  • Prevent: does anyone spot the site or team that’s drifting before an auditor does?
  • Empower: were your people trained and briefed, and can you prove it?
The mpro5 operations dashboard on a laptop, with the mpro5 app on a phone showing today's tasks

How is your compliance score worked out?

Each area is scored from 1 to 5 against the same five bands, so a 3 means the same thing at every site and in every industry.

1

Critical exposure

Nothing structured drives the work. It relies on memory.

2

High exposure

Something happens, but it’s habit and depends on one person.

3

Moderate exposure

A defined process drives the work, but nobody can prove it’s complete.

4

Good

Defined and reliable, but not verified in real time across sites.

5

Fully connected

Provable in real time, at every site.

Your overall score is the average of the five areas, to one decimal place, with nothing rounded up to look tidier.

The rigour behind the score

A score you can defend in front of an auditor or a board

A score is only useful if it’s consistent and honest. Every analysis follows the same written rubric, so every site is scored the same way and this year can be compared with next.

  • We score what actually happens. Owning software earns no points. A wall chart that genuinely drives your checks can score a 3.
  • Passing an audit doesn’t make it a 5. We look at how you got there, and whether you could prove it again tomorrow at every site.
  • Slow and fragile processes are capped at 3. If it takes hours of manual work, or only one person knows how, it can’t score higher.
  • Every finding shows its evidence. Each one comes from your own operation, with the risk if it’s left and a free quick win.
mpro5 service performance dashboard showing jobs completed, response times and completion by site

“mpro5 delivers effortless compliance with our service quality regime with backup, service and support that never lets us down.”

– Laura McLaughlin, Service Quality Manager, Northern

Built around your standard

Scored against the standard you’re actually judged on

Self-serve checklist apps hand you a template library and leave the setup to you. We research your standard fresh for every operation, score you against every one that applies, and our team configures mpro5 around it.

  • Regulators and inspectors: EHO and FHRS, Natasha’s Law, HSE, CQC, fire and water safety, and statutory building checks.
  • Certification and national standards: BRCGS, SALSA, SQF and the National Standards of Healthcare Cleanliness 2025, translated into the grades your auditor uses.
  • Clients and contracts: client SLAs and KPIs, rail SQR audits, retailer audits, brand standards and your own internal audits.
An mpro5 check with a photo of a washroom, asking whether sinks, mirrors and floors meet the standard

How mpro5 raises your score

Rigour built into every check and every fix

Each step hands work to the next. A failed check raises the job, assigns the owner, escalates if it’s late, captures the evidence and flags the site if it keeps happening, without anyone joining the dots by hand.

  • Checks run on schedule and can’t be skipped. QR codes, NFC tags and geofencing confirm the right place.
  • A failed check raises a corrective action with an owner and a deadline, and escalates if it’s late.
  • Every check and fix carries a timestamp, photos and a signature, tied to the person and the place.
  • Dashboards show repeat failures by site, shift and check type. Tesco uses them to find its best and worst sites.
  • Training and briefings are signed off in the same app, with read receipts.
An mpro5 job moving from created to accepted to scheduled

Compliance by industry

What a compliance gap costs in your industry

The consequence is always specific: a rating, a grade, a score or a contract.

mpro5 task list with an incident report, safety checks and team news

Getting started

Live within days, audit-ready in 90

One app replaces the five or more tools many operators use for checks, jobs, reports and training. There are no implementation fees, and a dedicated customer success manager runs your onboarding.

  • Day 30: full visibility of every check at every site.
  • Day 60: every failed check owned, with a deadline.
  • Day 90: repeat issues caught before an auditor finds them.
The mpro5 team standing together outside the office
mpro5 dashboard showing completion rates and performance by site

Free compliance analysis

Find out your score, against your own standard

We’ll score your operation across Check, Fix, Prove, Prevent and Empower, against the standard you’re audited on, using the same rules shown above. Your written report includes:

  • A 1 to 5 score for each area, and your overall score
  • A checklist of every check your standard expects, matched against what you told us you run
  • Each finding with the evidence behind it and the risk if it isn’t fixed
  • A free quick win for each finding, something you can do this week without buying anything
  • The steps to take each area to a 5

It’s yours to keep either way.

Compliance questions

If yours isn’t here, ask us on a call.

Book My Compliance Analysis

Or get your free Compliance Exposure Score

Or call us on 01892 542 444

What is compliance management software?

Compliance management software runs the checks, inspections and audits your operation is held to, and records the evidence. mpro5 is compliance management software for multi-site operators. It schedules every check, turns every failure into a corrective action with an owner and a deadline, and keeps timestamped proof ready for an inspector, auditor or client.

What is a compliance score?

A compliance score shows how well your operation handles five areas: Check (are checks done on time, in the right place), Fix (does every failure get an owner and a deadline), Prove (can you find the evidence in minutes), Prevent (do you spot problems before an audit does) and Empower (can you prove your teams were trained). Each area is scored from 1 (critical exposure) to 5 (fully connected and provable in real time), and your overall score is the average of the five.

Why would I score low if I passed my last audit?

Passing an audit shows the standard was met on the day. A compliance score looks at how you got there, and whether you could prove it again at every site. A process that takes hours of manual work, or only works because one person knows how, can’t score above 3, however clean your audit history is.

What does a low compliance score mean?

A low score usually means checks are being recorded but nothing reliable happens next. Logs get filled in after the fact, failures sit with no owner, and evidence is spread across paper, spreadsheets and inboxes. That’s the gap that shows up as a lower Food Hygiene Rating, a downgraded BRCGS or SALSA grade, a poor SQR score, a low cleanliness star rating, an HSE or CQC finding, or a client questioning your SLA performance at renewal.

How do you improve compliance across multiple sites?

Start with the follow-through. Make checks run on schedule so they can’t be skipped, make every failure raise a corrective action with an owner and a deadline, escalate anything that’s late, and capture photos, signatures and timestamps as the work is done. Then use dashboards to see which sites are drifting, and keep training records in the same place as the work.

Which industries does the compliance score cover?

We score operators in facilities management, retail, rail, contract catering, education, food manufacturing, and NHS and healthcare. The five areas stay the same in every industry. What changes is the standard you’re scored against, from an EHO inspection or a BRCGS audit to an SQR audit, an NSHC cleanliness audit or a client’s SLA.

Which standards can mpro5 be set up for?

Our team configures mpro5 around the standard you’re audited against, including EHO inspections and FHRS, Natasha’s Law, BRCGS, SALSA, SQF, HSE and CQC requirements, the National Standards of Healthcare Cleanliness 2025, rail Service Quality Regime (SQR) audits, your own internal audits and your clients’ SLAs.

How long does it take to get started?

You can be live within days, with no implementation fees. Our team builds your first workflows and imports your existing records. From there, the aim is full visibility of your checks by Day 30, every gap owned by Day 60 and patterns caught early by Day 90.

What do I get from the free analysis?

A written report that scores your operation against your own standard across Check, Fix, Prove, Prevent and Empower, with a quick win you can act on straight away. It’s yours to keep either way. If you’re not ready to talk yet, you can take the free Compliance Exposure Score instead.

Know where your compliance stands before the inspector does

Get a written report scored against your own standard, with a quick win to act on. It’s yours to keep either way.

Book a demo