Book a demo

RAIL

Stay Ahead of Every SQR Audit

Taking over a concession, or losing your SQR system supplier? mpro5 runs your SQR audits on mobile across every train and station and produces DfT-format reporting. Most operators are live in weeks.

Find out how audit-ready your stations and trains really are. Book a free 20-minute analysis and get a written report scoring your checks, fixes and evidence against the service quality standards you’re measured on, station by station and shift by shift. Yours to keep, whatever you decide.

Book My Free Analysis
wons-pons

Trusted by some of the UK busiest railways

5,500+

station audits in one platform

100%

of carriages tagged for accurate audits

1st

fully digital Service Quality Regime in UK rail: Northern

Book a Demo

Know exactly where your compliance stands today, and how much tool sprawl is costing you.

The bigger cost is the time between systems: re-typing results, chasing follow-ups, building reports by hand and training people on every tool. Nobody budgets for it.

Work out your time cost

3,467hours a year
2.1full-time roles
£55,467a year in time
Get a free site analysis Or book a demo

Example figures: change them to match your estate. “Minutes lost” means time spent re-typing, chasing and reporting across systems. Assumes 5 working days a week, 52 weeks a year and 1,650 hours per full-time role.

Digital Service Quality Regime compliance

Your SQR score affects your relationship with your contracting authority, your reputation and often your finances. mpro5 runs your SQR audits on mobile across trains and stations, and turns every result into accurate, trusted reporting without manual work.

  • Every carriage tagged. Auditors tap in to confirm which carriage they’re inspecting, so every result is tied to the right vehicle.
  • Faults sent straight to the fix. Issues found during an audit are automatically reported to the right contractor or internal team, with re-inspections tracked to close.
  • Reporting in the format your contract requires. Audit data is collated to meet Department for Transport requirements, ready to share with your contracting authority.
  • SLA breaches prevented, not discovered. Automated SLA monitoring flags overdue fixes before they become regulatory breaches.
Book a Demo

“mpro5 delivers effortless compliance with our service quality regime with backup, service and support that never lets us down.”

– Laura McLaughlin, Service Quality Manager, Northern

Know which checks were really done

A ticked box doesn’t always mean the job was done. mpro5 looks at how every check was completed, not just whether it was, and flags the ones that don’t look right, so you can see which sites to trust and which need a closer look.

  • Rushed checks. A check finished far faster than it could realistically be done gets flagged, so you can spot teams ticking through instead of checking.
  • Too many N/As. When a site marks the same question “not applicable” again and again, mpro5 picks it up before it hides a real gap.
  • Missing photo evidence. Checks that need a photo but don’t have one are flagged straight away, not found at the next audit.
  • Copy-and-paste answers. Identical answers across every question and every day are a sign checks are being filled in, not carried out.

We build it for you, free. Your forms, your sites, live in weeks.

Book a Demo
Inside a train carriage with mpro5 UI

Rail compliance and operations, in one connected app

SQR Compliance

  • SQR audits for trains and stations
  • Carriage tagging
  • Fault reporting and re-inspections
  • DfT-format reporting

Station Operations

  • Station start-up and close-down checks
  • Station audits
  • Platform and concourse checks
  • Shift handovers

Customer Experience

  • Unobtrusive monitoring
  • Cleanliness and presentation audits
  • Passenger information checks
  • Accessibility checks

Facilities & Management

  • Fault reporting
  • Contractor management to SLA
  • Asset register
  • Planned maintenance

Performance & Reporting

  • Contract KPI dashboards
  • Automated SLA monitoring
  • Remedial action tracking
  • API and data exports

Safety & People

  • Safety inspections
  • Incident reporting
  • Training and sign-off
  • Procurement and HR workflows

And many more…

FAQs

Rail FAQs

Answers to the questions train operators ask us most. If yours isn’t here, ask us on a demo.

Book a demo

Or call us on 01892 542 444

What is SQR software?

SQR software helps train operators run their Service Quality Regime digitally, from audits to reporting. mpro5 runs SQR audits on mobile, sends faults to the right team and produces reporting in the format the Department for Transport requires. Northern became the first UK rail franchise to run a fully digital SQR on mpro5.

Can mpro5 audit trains as well as stations?

Yes. At Northern, every carriage across the fleet is tagged, so auditors confirm which carriage they’re inspecting and every result is tied to the right vehicle.

What happens when an audit finds a fault?

The fault is reported automatically to the relevant contractor or internal team, and a re-inspection is tracked to close. Automated SLA monitoring flags overdue fixes before they become breaches.

Can mpro5 handle audits at the scale of a major railway?

Yes. On the Elizabeth line, colleagues complete more than 5,500 audits a week in mpro5.

What happens to our data if our rail contract changes operator?

Your users, forms and records can move to the new operator. When the Elizabeth line moved from MTR to GTS Rail Operations, everything was moved across before go-live, with no disruption.

Can mpro5 send data to our own reporting tools?

Yes. Use mpro5’s built-in dashboards, or send data to your own data platform through the API. Colleagues can also sign in with their existing work accounts through SSO.

Know exactly where compliance stands and where the gaps are.

Get My Free Analysis

Book a demo