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Automations and Alerting

Powerful automations and alerts that keep operations moving

With custom automations and alerting, you can automate every step. Trigger alerts, escalate issues quickly and manage follow-up tasks.

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Automations that make sure nothing gets missed

Never miss a follow-up again. Whether you want to make sure recommendations from an audit are put into place, or an issue has been escalated properly, mpro5’s powerful automations can help.

  • Automate follow-up tasks to make sure the right people get the data they need to do their work.
  • Embed long-term process change by building improvements right into the workflow.
  • Instantly alert the right people at the right time to take action.

Remedial actions and follow-up tasks, powered by automations

Set up custom triggers to raise follow-up tasks, making sure that the next step is completed.

  • Connect your sensors and IoT to trigger remedial tasks when a door is left open or a temperature goes beyond its acceptable range.
  • Assign multiple follow-up tasks to a person or whole team, set due dates, attach photos and escalate via email or push notification.
  • Dashboards show open and closed actions in real time so you’ll always have a full view of all the work that’s being done.

Every flow, configured to how your team works

With mpro5, you’ll never have to rely on rigid, ‘one size fits all’ systems. Customise all your automations and alerts to fit the way your teams already work.

  • You decide which actions trigger follow-ups, and how issues are escalated.
  • Make changes easily. Your dedicated support team will build your first flows, then we’ll train your team to make their own changes.

“We moved from scheduled cleaning to cleaning based on real usage, which completely changed efficiency.”

– Cisco Meraki Workplace Technology Lead

FAQs

Automations and Alerting FAQs

Answers to the questions teams ask us most about follow-ups, alerts and escalations. If yours isn’t here, ask us on a demo.

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Or call us on 01892 542 444

What is workflow automation software?

Workflow automation software takes care of the next step for you. In mpro5, when a check fails or an issue is reported, follow-up tasks are raised, the right people are alerted and the issue is escalated if it isn’t dealt with, so nothing relies on someone remembering.

What can trigger a follow-up task?

You decide. A failed check, an audit recommendation, a reported issue or a reading from a connected sensor can each raise follow-up tasks, assigned to a person or a whole team with a due date.

Can mpro5 connect to sensors and IoT devices?

Yes. Connect your sensors so that a door left open or a temperature outside its acceptable range raises a remedial task straight away.

How are issues escalated?

By email or push notification, to the right people at the right time. You choose how each type of issue is escalated, and follow-up tasks can carry due dates and photos.

Can one alert start several actions?

Yes. A single failed check or temperature breach can set off a full corrective sequence, such as notifying a contractor or updating a client, with every person who needs to act included.

Can I see which actions are still open?

Yes. Dashboards show open and closed actions in real time, so you always have a full view of the work being done.

Can we change our flows ourselves?

Yes. Your dedicated support team builds your first flows around how your teams already work, then shows your team how to make their own changes.

Know exactly where your compliance stands today, and where the gaps are.

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