Revolutionising digital compliance for the UK’s largest retailer.
How Tesco digitised 160 paper logbooks, cut daily checks by 63%, and transformed operations across 5,000+ stores.
Active users
Increase in efficiency
Fewer slips & trips claims
Reduction in paper logbooks
For over a decade, Tesco has partnered with mpro5 to digitize and streamline store operations across the UK.
What began as a project to improve store cleanliness has evolved into a retail operations management platform supporting 30 service lines, over 160,000 users, and more than 90 million completed workflows.
Together, we’ve built a flexible digital system that helps Tesco stay safe, compliant and running smoothly across every store.
The challenge
Over-reliance on paper logbooks
Tesco’s store teams once relied on paper logbooks for daily compliance and operational checks, covering everything from cleaning to fire safety.
With more than 160 separate logbooks, it was difficult to:
- Verify compliance data
- Track follow-up actions and assign responsibility
- Get real-time visibility across hundreds of stores
Manual processes slowed teams down, created inconsistencies and made audits time-consuming.
Tesco needed a digital, data-driven solution to simplify processes and gain reliable insight.
“This new digitised system for our logbooks is great, it’s easier to use and harder to get wrong.”
– John Lamont, Head of Capacity at Tesco
THE SOLUTION
Custom Digital Workflows
Working closely with Tesco, mpro5 replaced paper logbooks with custom digital workflows that automate, track and analyse every in-store process.
How mpro5 Helped Tesco
- Mobile-first workflows: Colleagues complete tasks quickly and easily on their smartphones through the mpro5 app.
- Automated corrective actions: If an issue is logged (for example, a fridge temperature is too high), mpro5 instantly alerts the right team, assigns the task and tracks it until resolved.
- Real-time analytics: Tesco’s managers now have clear visibility into compliance and performance across every store.
- Seamless adoption: A ‘Bring Your Own Device’ model let colleagues use their own phones- driving faster rollout and user confidence while cutting hardware costs.
Efficient and empowered
Digitising compliance and operations with mpro5 has delivered measurable, long-term impact for Tesco:
- 63% reduction in daily checks through digital logbooks
- 60% fewer slips and trips claims across stores
- Millions saved each year through efficiency and reduced paper use
- Real-time compliance visibility across every location
- More empowered colleagues who feel proud and in control of their work
Tesco’s teams can now focus on customers, while mpro5 ensures that compliance, safety and operational standards are met automatically in the background.
