Bringing one of Ireland’s most complex public estates into the digital age
The Office of Public Works is one of Ireland’s oldest and most complex government agencies, responsible for property maintenance, building compliance, heritage management and flood relief across the entire country.
faster contractor payments
faster reporting
of jobs captured in one system
For decades, they’ve managed all of this with paper: job cards, carbon copy invoices, manual filing systems and no real-time visibility across a multi-region, multi-contractor estate.
By partnering with mpro5, OPW has replaced that infrastructure entirely: automating contractor management, digitising compliance inspections, building a bespoke radon remediation programme and integrating it all with their core enterprise system.
What followed was a transformation that compressed a three-week contractor payment cycle to same-day, cut compliance reporting from hours to minutes and gave OPW the digital foundation to manage one of Ireland’s most complex public estates with confidence.
The Challenge
Managing contractors, compliance and environmental obligations across dozens of Irish regions had become untenable on paper. Without a reliable digital system, it was difficult to:
- Coordinate field contractors across multiple regions without constant manual chasing, re-entry of job data and slow, error-prone payment processing
- Give regional managers and senior leadership real-time visibility into whether inspections were being completed and compliance obligations were being met
- Manage radon testing and remediation across government buildings without relying on external consultants and manual data transfer
The new solution had to handle contractor management, building condition inspections, statutory compliance and integration with OPW’s existing IBM Tririga IWMS, and it had to do it all in one place.
“It has become a strategic application for the organisation. It’s mission-critical now at this point.”
Liam Stewart, OPW
THE SOLUTION
- Automated contractor management and same-day payments: When a job is marked complete in mpro5, it triggers payment the same day, a 96% reduction in payment time.
- Digital building condition inspections: District inspectors log condition reports on mobile, feeding data into custom dashboards in real time.
- Bespoke radon remediation programme: OPW built a completely custom radon workflow within mpro5, managed entirely by OPW’s own team, without external consultants.
- IBM Tririga integration: mpro5 feeds job completion data directly into Tririga via a live API integration,
THE RESULTS
Since implementing mpro5, OPW has seen a step-change in the efficiency and capability of their operation:
- They can now pay contractors 96% faster, from three weeks to same day
- 89% faster compliance reporting, from hours of manual searching to just minutes
- 100% of job records, photos and sign-offs captured in one central system
- Full ownership of radon remediation compliance, previously dependent on external resource
- Real-time visibility for regional managers who previously had no sight of inspector activity
OPW’s teams can now focus on managing a complex public estate, while mpro5 makes sure that contractor payments, compliance records and their environmental obligations run smoothly.
THE IMPACT
What began as a contractor management tool has become, in OPW’s own words, a mission-critical strategic application, embedded across multiple divisions, integrated with their core IWMS and still expanding.
Together, we’re helping to build a more efficient, more resilient public sector, preserving Ireland’s heritage sites for generations to come.
