Ruby Whipp
Running communications across a distributed workforce has never been simple, and the stakes keep rising.
When teams are more spread out, with complex shift patterns, you need the assurance that your platform can keep up with expectations around accountability and audit-readiness. When something goes wrong, "we sent the message" will rarely be good enough.
That's why our latest mpro5 release focuses on one clear goal: making sure the right people receive the right information and giving you the confidence to prove it.
This release brings together a new way to share team communications, in-context collaboration on tasks, formal sign-off for critical content, plus a role-based structure that ensures actions always land with the right person.
Why this release, and why now?
Most organisations running multi-location operations face the challenge of knowing whether communications actually reached the right people, and whether anything was done about it.
Customers told us they were struggling with:
- Updates shared over email or WhatsApp with no visibility of who had seen them
- No reliable way to confirm that critical information like recalls, policy changes or compliance updates had been formally acknowledged
- Tasks landing with the wrong people, or being missed entirely, because role structures weren't reflected in the system
- Conversations about work happening outside the work, invisible and untraceable
This release closes those gaps by bringing communication, accountability and structure directly into the flow of work.
Posts: keep everyone informed, in one place
Operational conversations deserve better than a group chat.
Posts gives teams a forum and news feed experience inside mpro5. A place to share updates, run ongoing discussions and keep colleagues informed without relying on external tools.
Whether it's a shift handover, a company announcement or a question from the shop floor, it stays visible and searchable for the people who need it.
Posts work well for:
- Shift handovers: Share essential information between shifts so nothing gets missed and teams stay aligned.
- Company news and announcements: Communicate updates, policy changes or events in a place everyone can find.
- Ongoing team discussions: Keep conversations about projects, safety or promotions in one place, with full history.
Task Comments: resolve issues where the work happens
Resolve questions and blockers faster with Task Comments, by bringing the discussion directly onto the task itself.
Teams can ask questions, share guidance, attach files and clarify instructions without leaving mpro5, keeping context intact and resolving issues quickly. Every conversation is visible to managers as it happens, and fully traceable for training and audit afterwards.
Task Comments are great for:
- Product recalls: Teams confirm actions, share evidence and flag any issues directly on the task, with managers tracking progress in real time.
- Campaign rollouts: Guidance and images live alongside the task, so standards are met consistently across every site.
- Training and briefings: Attach documentation, answer questions in context and track acknowledgements and completions without switching tools.
- Operational updates: Communicate urgent changes and ensure immediate visibility across all relevant teams.
Initiatives with Sign-off: from sent to proven
For critical communications, marking something complete isn't enough.
Initiatives with Sign-off adds a mandatory signature step before a task can be closed. Named individuals formally confirm they have read and understood the content, creating a clear, auditable record stored centrally and ready the moment you need it.
It's the difference between "we told them" and "we can prove it."
Sign-off is built for:
- Safety recalls: Secure formal confirmation before operations continue.
- Policy changes: Capture acknowledgement of updated procedures with a verifiable record.
- Compliance updates: Evidence acceptance of regulatory communications at every level.
- Urgent directives: Formalise receipt of critical instructions by the right person.
Hierarchy Roles: the right action to the right person, automatically
Making sure the right people see the right actions shouldn't require manual effort.
Hierarchy Roles builds your organisational structure directly into mpro5. Initiatives can be assigned by role, so tasks automatically reach the correct responsibility level, whether that’s store managers, supervisors or regional leads, without filtering or guesswork.
It also means that if someone is absent or moves on, another person in the same role can step straight in, with no tasks falling through the gaps.
Hierarchy Roles enable:
- Manager-only acknowledgements: Ensure only store managers confirm key updates.
- Supervisor-led workflows: Assign operational checks that must be completed at the right level.
- Area and regional targeting: Route specific actions to defined management tiers across your entire estate.
Together, these features change what communication and accountability look like for frontline teams.
Information reaches the right people at the right time. Critical actions are formally confirmed and every conversation connected to the work stays visible and traceable.
Most importantly, compliance becomes something you can demonstrate, rather than something you have to piece together from multiple systems.
Getting started
These features are optional but strongly recommended. Posts and Task Comments can be adopted immediately within existing workflows, with Initiatives with Sign-off and Hierarchy Roles delivering the most value with light configuration and a guided rollout.
Our team provides hands-on support to make sure adoption is smooth and value is delivered quickly.
For existing mpro5 customers, please contact your CSM directly to discuss the new features, or if you'd like to see how the new mpro5 could improve your operations, get in touch to to book a demo.