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NHS & Healthcare


Cleanliness and estates compliance you can prove, ward by ward

mpro5 is estates and compliance software for hospitals, from NHS trusts to US health systems. Cleanliness audits, statutory compliance, maintenance, the helpdesk and subcontractor work in one platform, every issue fixed and evidenced before it reaches a patient, an inspector or the board.

See where every building stands on compliance today, and where the gaps are.

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Trusted across NHS estates

110

buildings, one platform

77%

increase in helpdesk efficiency

4

week to go live

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Know exactly where your compliance stands today, and how much tool sprawl is costing you.

The bigger cost is the time between systems: re-typing results, chasing follow-ups, building reports by hand and training people on every tool. Nobody budgets for it.

Work out your time cost

3,467hours a year
2.1full-time roles
£55,467a year in time
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Example figures: change them to match your estate. “Minutes lost” means time spent re-typing, chasing and reporting across systems. Assumes 5 working days a week, 52 weeks a year and 1,650 hours per full-time role.

Maintenance, the helpdesk and compliance in one CAFM platform

NHS estates teams juggle reactive repairs, planned maintenance and work passed to subcontractors across dozens of buildings. As CAFM software, mpro5 brings all of it into one platform, so every job is tracked from request to completion and sign off.

  • Reactive requests captured from anywhere. Jobs raised by phone or intranet web forms become tracked work orders, allocated to the right team in real time.
  • Subcontractors managed to SLA. Pass work to your contractor or vendor network and track completion, evidence and reporting against SLAs.
  • Costs and performance in one view. Dashboards link every job to its cost, showing where the money and the repeat faults are, building by building.
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“Compliance is a huge priority for us and part of that is completing audits. Now we have mpro5 it is so much easier to do these quickly and, crucially, do them right.”

– Chartwells

Compliance across every building

Hospital estates span dozens of buildings, owned and leased, old and new. mpro5 tracks every compliance risk type, from fire and water safety to lifts, gas and electrical, across the whole estate and building by building, so you always know where you stand.

  • Statutory compliance at a glance. See compliance for every statutory risk type, holistically and site by site, on live dashboards.
  • Compliance maintenance on schedule. Plan and track the inspections the law requires, with evidence recorded against each building and asset.
  • Detailed inspections on mobile. From fire door checks to condition surveys, with photo evidence.
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Healthcare Cleanliness Audits for NSHC 2025

Cleaning is one of the most visible parts of NHS facilities management. mpro5 runs your cleanliness audits in the same platform as your maintenance and compliance work, with scores and star ratings calculated automatically.

  • Functional risk scoring. Audit rooms and areas against their functional risk category, with percentages and star ratings calculated automatically, including for blended areas.
  • The right audit at the right time. Schedule audits at the frequency each functional risk category requires, so no area is missed.
  • Clear accountability. A responsibilities matrix assigns each element to cleaning, nursing or estates teams, and reports break results down by functional risk and area.
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Built for NHS FM Providers

FM providers delivering services to NHS trusts are measured against strict KPIs, often with financial penalties attached. mpro5 gives providers and trusts one shared, trusted view of performance.

  • Percentage KPIs by functional risk. Track performance against contract targets as well as star ratings.
  • Reports your client can trust. Share audit results and SLA performance with the trust in a consistent format.
  • Every contract configured to its own needs, whether you serve one trust or several.
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Know which checks were really done

A ticked box doesn’t always mean the job was done. mpro5 looks at how every check was completed, not just whether it was, and flags the ones that don’t look right, so you can see which sites to trust and which need a closer look.

  • Rushed checks. A check finished far faster than it could realistically be done gets flagged, so you can spot teams ticking through instead of checking.
  • Too many N/As. When a site marks the same question “not applicable” again and again, mpro5 picks it up before it hides a real gap.
  • Missing photo evidence. Checks that need a photo but don’t have one are flagged straight away, not found at the next audit.
  • Copy-and-paste answers. Identical answers across every question and every day are a sign checks are being filled in, not carried out.

We build it for you, free. Your forms, your sites, live in weeks.

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And many more…

FAQs

NHS FAQs

Answers to the questions NHS estates teams and FM providers ask us most. If yours isn’t here, ask us on a demo.

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Or call us on 01892 542 444

What is NHS facilities management software?

NHS facilities management software helps estates and facilities teams manage maintenance, statutory compliance, cleaning and subcontractors across their buildings. mpro5 is a CAFM platform that brings all of these into one system, with live dashboards for every site.

Can mpro5 manage statutory compliance across an NHS estate?

Yes. mpro5 tracks the status of every statutory risk type across the estate and building by building, alongside statutory PPM, inspections and reactive maintenance.

Does mpro5 support the National Standards of Healthcare Cleanliness 2025?

Yes. mpro5 audits areas against their functional risk category, at the required frequencies, and calculates scores and star ratings, including for blended areas.

Can FM providers use mpro5 for NHS contracts?

Yes. FM providers use mpro5 to manage maintenance and cleanliness audits, track percentage KPIs by functional risk and report performance to their NHS clients.

How quickly can an NHS trust get started with mpro5?

Within weeks. At Coventry and Warwickshire Partnership NHS Trust, mpro5 was configured and deployed within four weeks.

Where is mpro5 data hosted?

mpro5 is hosted on Microsoft Azure.

Do staff who only complete rectification tasks need a full licence?

[Confirm with product how licences work for users who only pick up and close rectification tasks, for example contractor or domestic staff.]

Can we add and edit rooms ourselves?

Your estate is set up in mpro5 as sites, wards and departments, with rooms as sub-locations underneath. [Confirm with product which user roles can add, edit and archive rooms and change their functional risk category without contacting mpro5.]

What happens when the National Standards of Healthcare Cleanliness change?

mpro5 updates its audits and scoring to match. When the standards moved from high, medium and low risk areas to functional risk categories and star ratings, NHS customers’ audits and reports moved with them. [Confirm with product whether updates for a new standard are included in the subscription and how past audit history is kept.]

Know exactly where compliance stands across your estate, and where the gaps are.

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