How Incentive QAS provides smart, data-driven cleaning.
mpro5 helped Incentive QAS move from scheduled to dynamic cleaning and gain a competitive edge through intelligent workflow management.
Incentive QAS has built its reputation on exceptional cleaning standards and strong client relationships, but to stay ahead in a competitive FM market, they needed a smarter way to work.
By partnering with mpro5, Incentive QAS has replaced a failing legacy system with an intelligent, IoT-powered platform that drives dynamic cleaning, delivers real-time client reporting and gives their teams the tools to prioritise where their effort will have the greatest impact.
Together, we’ve helped Incentive QAS turn data into a genuine competitive advantage.
The Challenge
Incentive QAS knew that embracing smart cleaning was the key to staying competitive, but their existing software had significant limitations, and was actively holding them back.
Incentive QAS’s challenges included:
- Extracting useful data in a timely way. Reports were slow and cumbersome, requiring significant manual effort.
- The need to move from inefficient scheduled cleaning to a dynamic, demand-led service.
- Demonstrating the value of their work to clients with real-time evidence.
Their redundant system was adding workload rather than reducing it and creating a missed opportunity to differentiate in a crowded market.
“We had a system in place but whenever we asked it for a report, it took a long time to get the data out. We knew we needed to change.”
– Jamie Wright, Managing Director, Incentive QAS
THE SOLUTION
mpro5 configured a bespoke platform for Incentive QAS combining IoT sensors, dynamic workflows and custom dashboards.
- IoT-triggered dynamic cleaning: Sensors placed in client facilities send real-time usage data, triggering cleaning tasks (such as washroom cleans) based on demand rather than fixed schedules.
- Mobile workflow guidance: mpro5 guides cleaning staff through tasks with clear instructions, keeping standards consistent and prioritising high-demand areas.
- Custom client dashboards: Bespoke dashboards give real-time visibility into cleans, audit scores and performance trends.
- Automated reporting and remedial actions: Data captured in the field feeds into mpro5, generating instant reports and triggering follow-up jobs.
THE RESULTS
Since working with mpro5, Incentive QAS has significantly improved its efficiency and strengthened their position in the market:
- Up to 40% reduction in cleaners required in certain locations.
- Real-time client reporting, bringing transparency and trust across existing accounts.
- Improved SLA, health and safety and contractual compliance.
- New business opportunities generated through data-led demonstrations of service quality.
Incentive QAS’s teams can now focus on delivering exceptional service, while mpro5 ensures that cleaning teams are always in the right place at the right time.
THE IMPACt
The Incentive QAS and mpro5 partnership demonstrates how smart FM technology can transform a cleaning business from the inside out.
By replacing a failing system with an intelligent, data-driven platform, Incentive QAS has improved efficiency and created a genuine competitive advantage.
Together, we’re helping Incentive QAS lead the way in the future of smart facilities management.
