Transforming reactive cleaning and maintenance for a global FM leader.
How mpro5 helps Compass Denmark respond faster to service requests, empower frontline teams and deliver exceptional facilities management for their clients.
Compass Denmark is always looking for new ways to stay ahead in a competitive FM market, and that means finding smarter ways to deliver more value with existing resources.
What began as a project to improve cleaning responsiveness for client Total Energies has become a blueprint for the future of digital facilities management. By combining IoT call buttons with mpro5’s intelligent workflow platform, Compass Denmark has moved from schedule-based cleaning to a dynamic, demand-led service.
The Challenge
Like many FM providers, Compass Denmark was navigating a post-pandemic landscape that demanded more from facilities teams while offering less predictability.
Without reliable data on how spaces were being used, it was difficult to:
- Allocate cleaning resource dynamically based on actual footfall and demand
- Give building users a fast, reliable way to report faults or service requests
- Demonstrate tangible proof of cleaning activity to reassure clients and their employees
Flexible working patterns had reduced footfall unpredictably across sites, making routine cleaning schedules inefficient. When users did have an issue, it could take hours or even days to reach the right person, causing frustration and hampering productivity.
“In Compass Group we consider this project to be a stepping stone towards shaping the future of the service. mpro5 has stepped up as a key partner for this journey.”
– Jonathan Hentze, Head of Innovation and Digital Development, Compass Group
THE SOLUTION
Working closely with Compass Denmark, mpro5 delivered a two-part solution: IoT call buttons to capture real-time service requests and a custom workflow platform to ensure every request was acted on.
How mpro5 Helped Compass Denmark:
- IoT call buttons across five floors: Building users can instantly flag faults or cleaning needs at the touch of a button, sending an alert directly to the relevant team via mpro5.
- QR triggered workflows: On arrival at a location, team members scan a QR tag to load the correct step-by-step workflow, ensuring tasks are completed correctly every time.
- Seamless team adoption: Live configuration calls and user walkthroughs were built into the rollout, with ground teams involved from day one.
- Scalable IoT foundation: With the initial rollout successfully embedded, Compass is now testing footfall sensors in copy rooms and bathrooms to further improve efficiency.
The Results
Implementing call buttons and mpro5 workflows has delivered immediate, measurable impact for Compass Denmark and their client Total Energies:
- 97% reduction in response times to service requests
- Dynamic, demand-led cleaning replacing inefficient schedules
- Full proof of task completion, giving clients confidence and transparency
- A stronger on-site service culture driven by accountability and engagement
- A scalable IoT foundation ready to expand across additional use cases and sites
Total Energies employees noticed the difference immediately, and Compass’s commitment to going beyond the standard FM offering has set a new benchmark for what great service looks like.
THE impact
The Compass Denmark and mpro5 partnership shows what’s possible when FM providers embrace digitalisation not as a cost, but as a competitive advantage.
By combining IoT technology with intelligent workflow management, Compass has moved from reactive guesswork to proactive, data-driven service delivery – reducing waste, improving response times and building stronger relationships with their clients.
Together, we’re helping shape the future of facilities management.
