Ensuring exceptional food safety and compliance across 2,000+ school sites.
How mpro5 helps Chartwells UK digitize food quality audits, automate corrective actions and maintain consistent standards across every site they operate.
Chartwells UK has built its reputation on delivering safe, high-quality meals to students across the country. But with over 2,000 sites to manage across the education sector, maintaining that high standard through paper logbooks and spreadsheets had become an enormous challenge.
By partnering with mpro5, Chartwells has replaced manual compliance processes with a fully digital audit and workflow platform, giving managers real-time visibility across every site, ensuring no check goes uncompleted and making it easier than ever for teams on the ground to do their jobs right.
The Challenge
With more than 2,000 sites to oversee, Chartwells UK was struggling to stay consistent across their operations. The scale of the business made it extremely difficult to know whether the right ingredients were being used and correct medical diets were being served across all sites.
Without a reliable digital system, it was difficult to:
- Track whether food safety checks were being completed correctly and on time across all sites
- Manage remedial and corrective actions, which were being handled through spreadsheets and email with no audit trail
- Give head office and regional managers real-time visibility into compliance levels across the business
Paper logbooks were cumbersome, difficult to verify and frequently left incomplete in busy kitchen environments. A single missed inspection carried serious consequences for customer health and for the Chartwells brand.
THE SOLUTION
mpro5 developed a comprehensive Daily Food Quality Audit – this mobile workflow guides site teams through every compliance check and feeds data instantly to managers and head office.
How mpro5 Helped Chartwells:
- Mobile-first daily audits: Site teams use mpro5 to work through structured food quality audits covering everything from menu accuracy to specific dietary requirements.
- Automated corrective actions: If an audit flags an issue, mpro5 immediately triggers a remedial workflow – tracking it to resolution and keeping a full audit trail.
- Dynamic dashboards and reporting: All audit data flows into visual dashboards that give managers and head office an instant overview of what’s been done.
- Regional quality assurance: A dedicated quality assurance audit for regional managers allows them to see site-level data and act on issues quickly.
The Results
Since implementing mpro5, Chartwells has transformed the consistency of food safety compliance across their entire operation:
- Daily food quality audits completed consistently across 2,000+ sites
- No checks left incomplete – every task tracked and verified through the platform
- Real-time compliance visibility for managers and head office at the touch of a button
- Full audit trail for all corrective actions, replacing unreliable spreadsheet and email processes
- Improved accountability and confidence among site teams, who find the system easier and clearer to follow
Chartwells’ teams can now focus on delivering exceptional meals, while mpro5 ensures that food safety and quality standards are met automatically.
THE IMPACT
The Chartwells and mpro5 partnership shows what digital transformation looks like in a high-stakes, high-volume food service environment.
By replacing paper logbooks and manual processes with intelligent workflows and real-time reporting, Chartwells has reduced risk, improved consistency and strengthened the trust their clients place in them.
We’re proud to have helped Chartwells stay at the forefront of safe food service across 2,000+ sites every single day.
