How Student Roost brought 20,000 student spaces under one roof
How mpro5 helps Student Roost manage over 20,000 student spaces, accelerate room turnarounds and maintain high standards all year round.
The end of the academic year is Student Roost’s most demanding time, with thousands of rooms to inspect, clean, repair and prepare for summer visitors, all within a couple of weeks.
As the third largest student accommodation provider in the UK, Student Roost was managing this complex process through a patchwork of systems, spreadsheets, WhatsApp and email. With mpro5, they replaced it with a unified works management platform, giving their teams clear tasks and the evidence they need to recover costs and protect their estate.
Together, we’ve helped Student Roost turn rooms faster and deliver a better experience for every resident.
The Challenge
Managing the estate of one of the UK’s largest student accommodation providers is an enormous logistical challenge. This is particularly true at peak turnaround times where thousands of rooms must be checked, cleaned and prepared in a tight timeframe.
Student Roost was finding it difficult to:
- Coordinate inspections, maintenance, cleaning and the ‘lock and leave’ process across thousands of rooms.
- Monitor remedial actions and gain a clear, real-time view of turnaround progress across the entire estate.
- Capture the evidence needed to prove and recover the cost of damages incurred during a student’s stay.
The combination of outdated legacy systems and informal communication channels created inconsistency and higher costs. It was nearly impossible to manage the operation with confidence.
THE SOLUTION
mpro5 partnered with Student Roost to build a tailored operations platform and mobile app, creating a single source of truth for every task across the estate.
- End-to-end room turnaround workflows: Custom step-by-step workflows guide staff through every stage of the turnaround process.
- Automated remedial actions: When an inspection flags an issue, the relevant team is notified immediately and a follow-up job is raised automatically.
- Damage evidence and cost recovery: The platform captures full data at every stage, providing the proof needed to recover the cost of any damages.
- Real-time management dashboards: Dynamic dashboards give managers a live overview of the entire turnaround operation in real time.
THE RESULTS
Since implementing mpro5, Student Roost has found that things run much more consistently and efficiently.
- A single platform replacing legacy systems, spreadsheets, WhatsApp and email across the entire estate.
- Full visibility of room turnaround progress in real time, across 20,000+ student spaces.
- Improved cost recovery through structured damage evidence and documentation.
- Faster, more consistent turnarounds, meaning Student Roost can meet tight seasonal deadlines.
- A foundation for future expansion, including a planned student portal for self-service maintenance and security requests.
Student Roost’s teams can now navigate their busiest periods with confidence, while mpro5 ensures that every room is inspected, cleaned and signed off to the right standard.
THE IMPACT
The Student Roost and mpro5 partnership shows what’s possible when a complex, multi-site operation replaces fragmented processes with a single intelligent platform.
By bringing every task, inspection and action into one place, Student Roost has not only reduced costs, but also improved consistency and raised the standard of accommodation management across their entire estate.
Together, we’re helping Student Roost deliver a better home for every student.
