MPRO5 BLOG

How much value are you getting from SaaS?

Software as a Service (SaaS). A convenient, ready-to-go solution that has a transparent cost and an apparently minimal overhead for your team to implement and start using. 

Read More
https://www.mpro5.com/hubfs/AdobeStock_127512395.jpeg

How to Achieve a 5 Star National Standards for Cleanliness Rating

Read More
https://www.mpro5.com/hubfs/nhs-cleaning.webp

The Three Types of NHS Cleaning Audits Explained | mpro5

Read More
https://www.mpro5.com/hubfs/AdobeStock_399005328_Editorial_Use_Only.jpeg

Service Quality Regimes (SQRs) in the Rail Industry Explained

Read More

FILTER BY CONTENT CATEGORY

RESET

How much value are you getting from SaaS?

Software as a Service (SaaS). A convenient, ready-to-go solution that has a transparent cost and an apparently minimal overhead for your team to implement and start using. 

Read More

5 ways that technology can combat full employment...

The economic climate in 2022 is severe. With war in Ukraine causing food shortages and energy insecurity, inflation at its highest for 40 years, strained supply lines and full employment (particularly in the UK), businesses face challenges on many fronts. 

Read More

Is SaaS right for your company?

So, you want to buy another Software as a Service solution. This might sound like an assumption, but given that spending on SaaS is likely to reach $171 billion globally by the end of 2022 (according to Gartner), the chances are you already use it in many areas of your business, and it’s equally likely that you or someone else in your company is looking to add another one to the tech stack.

Read More

CUSTOMER SPOTLIGHT - ASPENS

For this customer spotlight we sat down with Stuart Vidler, Head of QHSE at contract caterers Aspens, to find how they use our platform and the impact it’s had on their business… 

Read More

How can you improve your contract retention rate?

Contract review time can be a white-knuckle experience for many cleaning businesses. You think you’ve maintained decent audit scores, but is that enough: have you delivered the expected outcome and will they or won’t they sign on the dotted line for another year?

Read More

NHS asset management: when is it time to throw in...

Estates teams face a quandary with NHS assets. Manage them well and you’ll release a much-needed windfall, squander them and you’ll always be short of funds to invest in areas that really make a difference. Now it’s been recognised that “an attractive and well-maintained environment makes an important contribution to the well-being of patients” you might finally have the budget to improve patient-facing areas. 

Read More

It's time to talk about the 'experience' in...

Today I want to talk about a third and final aspect of digitalisation in QSRs (Quick Service Restaurants) – the customer experience. If you read about this online, you might get the impression that the only thing QSR’s are focused on is queue busting, installing big touch screens and minimizing interaction with staff.

Read More

Polish your audit performance with dynamic...

Dynamic cleaning is one of those rare phenomena – a development that’s a win for everyone involved. Soft FM companies can cut costs and improve the quality of their delivery, customers enjoy better value and higher standards and the cleaners themselves are under less pressure as they have clear direction on where to focus their efforts, and maximise their productivity.

Read More

Closing the feedback loop is key to getting a...

In my last article I talked about the need to make sense of the torrent of data businesses receive daily. But it’s not enough to simply understand what’s going on in your stores.

Read More

Could superglue be the cure for your...

If there’s one thing trickier than managing employees, it’s managing subcontractors. It’s a familiar problem to NHS estates and facilities managers who have to rely heavily on an army of specialists, engineers and maintenance teams to manage their estates and keep them safe and operational.

Read More

Make safety and quality the bread and butter of...

The quick service restaurant (QSR) market is fierce. Customers expect quality food and great service at low prices. And to stay competitive, businesses must work with margins that are paper thin and constantly being squeezed. 

Read More

MAKE LIFE MUCH EASIER FOR YOUR TRAIN DRIVERS

Driving a train takes high levels of skill and concentration. And with passenger and public safety at stake on every journey, it carries a great deal of responsibility too.

Read More

Are your cleaning audits a waste of time?

Be honest with me now. Do your cleaning audits give you anything of value or are they just a tick-box exercise you’re forced to perform to satisfy the contract?

Read More

Are you drowning in data?

I’m guessing a lack of information isn’t a problem for you as a retailer. It’s likely that you’re positively swamped by figures coming at you from all directions. Footfall into your washrooms, stocks of consumables, occupancy levels at any given time of day, the movement of customers around your stores, dwell times, ambient conditions, HVAC performance... I could go on.

Read More

Empower your employees with BYOD

Companies have been more trusting of their employees since the pandemic forced everyone to work at home. In much the same way that employers realised their staff could be trusted to get on with the job despite being unsupervised, they are also realising that they can trust them to use their phone for work without opening Candy Crush.

Read More

Stop wasting time producing PPM reports

Technical compliance with a Planned Preventive Maintenance (PPM) schedule should not be complex to achieve. After all, there are clear instructions specifying what needs to be done, how it should be done and when. So why are PPMs such a headache for many NHS trusts? I’d argue that it’s not meeting the compliance requirements that’s the issue, but proving you met them.

Read More

Why merchandising matters for quick service...

When you visit your favourite quick service restaurant (QSR), nothing you see – from the moment you enter to the moment you leave – is there by accident.

Read More

Digitalisation will transform the way you work

It might sound odd coming from a software company – but changing your processes from paper to digital forms isn’t in and of itself that useful. Yes you save money on paper, and hopefully a few trees too, but what difference does it really make? 

Read More

Six must-haves for your TOC

Digital transformation is one of the hottest topics in the rail industry right now. And train operating companies (TOCs) are waking up to just how much time and money it can save them.

Read More

The answer to healthcare staff shortages - a...

Exhausted by their increased workload due to the COVID-19 pandemic, Britain’s cleaners have reached a breaking point and are voting with their feet to leave the sector. According to HEFMA, the extra procedures put in place and an increased workload from covering for sick colleagues have created “a dangerous cocktail” of staff shortages and burnout. 

Read More

mpro5 Launches Workflow Management and Automation...

For years, we’ve been helping businesses in the UK, Europe and the Middle East collect and leverage actionable real-time data to simplify and solve their most pressing operational challenges.

Read More

Smart Technology & Transforming Customers' Retail...

Imagine walking into a store and seeing a mess in the front display units: Shelves are disorganised, stock low and a prior customer abandoned their half-full shopping cart. Is this a one-off mess or something the store regularly faces? When it comes to the customer experience, little things can quickly add up to a negative perception.

Read More

Maximising ROI with the IoT (Internet of Things)...

In my last article I talked about smart stations that use the Internet of Things (IoT) to improve the passenger experience, but this technology holds enormous potential to transform businesses in almost every sector. With the right planning and strategy, it can also be made extremely cost-effective.

Read More

Customer Spotlight: Goodwater | mpro5

We sat down with Chris King, Operations Director and Co-Owner of Goodwater, to discuss how mpro5 has improved their service and efficiency. Goodwater provide water treatment and water hygiene services, as well as supplying and servicing water treatment equipment on new builds and retro-fit projects. 

Read More

These Catering Compliance Oversights Could Be...

What you don’t know can’t hurt you, right?

Read More

Four ways remote monitoring (IoT) can transform...

Unless you’ve been living under a rock for the past few years, you’ll have heard about remote monitoring, also known as theInternet of Things (IoT), but you might be wondering “What can it do for me?”So, for starters, here are four ways this technology, coupled with asmart digital solution to make sense of the data, can improve food safety, increase efficiency, enhance your customer experience and boost sales. 

Read More

How to achieve the best ROI with your IoT sensors

Buying into the Internet of Things (IoT) without also investing in a digital transformation tool is pointless. It’s like fish without the chips or a car without an engine. In short, you need a solution that can turn vast amounts of data into meaningful action and understanding.

Read More

The Three Types of NHS Cleaning Audits Explained...

Since the long-awaited National Standards of Healthcare Cleanliness were published, the mandatory Technical Audit with its new 50-point check has rather stolen the limelight. But the belle of the ball has two ugly sisters, the efficacy audit and the external audit, which are just as crucial to delivering the new standards. 

Read More

The Benefits of Digitisation in the Hospitality...

Regardless of the benefits, going digital can seem like a daunting prospect. But while there’s no denying digitisation requires investment, time and patience, I’ve witnessed how even the short-term benefits far outweigh the initial outlay.  

Read More

Is health and safety paperwork costing your bus...

Bus companies are under pressure. The pandemic and cost-of-living crisis have severely dented revenues, while soaring fuel prices are putting a great strain on operating costs. 

Read More

Improving Public Transport Passenger Numbers with...

Passenger numbers on UK public transport have nosedived since the Covid-19 pandemic started. And with new commuting habits now deeply ingrained, transport operators face a challenge to tempt people back to their services. 

Read More

Smart Cleaning: Win New Business with Dynamic...

Dynamic cleaning that utilises real-time data and intelligent automation can not only make your operations more efficient but allow you to win new business and assure your customers that you are using your time to get them the best possible results.  

Read More

Bus safety incidents: Save time and costs with...

Where there are buses, there are risks. We’re talking about 12-tonne lumps of metal, after all. And no matter how well your bus company manages those dangers, accidents will happen.

Read More

Digital Compliance Logbooks - Why It's Time to...

Safe & legal logbooks are the bedrock of any compliance regime and are filled out for hundreds of specific purposes by most employees on a daily basis. But this is an expensive, people intense process that is difficult to manage, open to misinterpretation and full of easy to ignore processes. Consequently, measurement and reporting is difficult, as is the validation of compliance.

Read More

Geospatial Data & Its Benefits to Business...

Geospatial data may sound a little abstract, but it is (quite literally) everywhere. Whether you’re following your maps app to a new place or tracking a parcel, this data helps us to see not just the location of something but its status, travel and any related events – often in real-time.  

Read More

Smart Railway Stations - Why Smart Stations are...

There is still a perception that Smart Stations are a future technology with limited practical benefit. In this article Toby Hawkins, sales director of ‘Software as a Service’ provider mpro5, considers the substantial returns that the Internet of Things (IoT) can provide today when used in stations.

Read More

How the Rail Industry Can Better Harness Data |...

The rail network is awash with data. It’s absolutely everywhere.

Read More

How to Achieve a 5 Star National Standards for...

The new National Standards for Cleanliness have focused trusts’ attention on complying with the crucial 50-point check. But are they seizing this opportunity to improve the effectiveness of their cleaning processes, rather than just treating it as a tick box to get a clean bill of health? Audit scores are about more than compliance, which should be just the start. 

Read More

Service Quality Regimes (SQRs) in the Rail...

As more details emerge on how the Plan for Rail is going to impact the industry, we speak with Toby Hawkins, Sales Director, about Service Quality Regimes and how they will change rail.

Read More

Buying new software? Why focusing on adoption is...

In a recent article, we talked about how some companies are so fixated on feature lists that they’re not considering the bigger picture when buying software. Part of that bigger picture is adoption.  

Read More

The Right Way to Choose the Right Software for...

We've talked before about why the NHS keeps getting software wrong. Often, the problem stems from people asking the wrong questions at the tender stage, meaning the project is doomed from the start. We're going to be controversial here and say that long lists of features are where it all starts to go pear-shaped.

Read More

NHS National Standards of Healthcare Cleanliness...

Many believed it wouldn’t happen in their lifetime but the new National Standards of Healthcare Cleanliness are finally here - and only nine years later than promised. Not as long as the film director James Cameron took to make Avatar (15 years if you’re asking) but still quite a wait. 

Read More

Train Cleanliness & Customer Satisfaction: The...

Train presentation. TP for short. Or, as your customers might put it: making your trains look clean and smart.

Read More

Is Your Business Ready for Natasha’s Law?

If you’re in the food or catering industry, then chances are you’ll be all-too-familiar with landmark labelling legislation coming into force this October. At least, I hope you are. Because Natasha’s Law is set to shake up the entire sector – and businesses need to be prepared.

Read More

5 ways IoT in train stations enhances passenger...

The Internet of Things (IoT) is becoming prevalent across many different sectors and the rail industry is perfectly placed to leverage this smart technology in their stations. With UK rail reforms coming into play soon, including the rollout of Service Quality Requirements (SQRs), it will be vital that train operating companies have new systems that help them to measure all the factors that influence the customer experience. Smart technology and real-time monitoring enable intelligent decision-making, whether it is a busy transport hub in a city or a rural, unmanned platform.

Read More

Train travel after Covid: Why clean is the new...

Imagine you’re on a train back in 2019. Your seat feels a bit sticky. There’s a half-eaten sandwich on the table opposite. And you’d rather not think what’s smeared on that window.

Read More

The Problem with Positive Feedback in Decision...

Are people in your organisation actually using data and visualisations effectively to make better decisions?

Read More

Why buying another piece of software is not the...

I’m going to stick my neck out here and say whatever the issue you face, your knee-jerk reaction to buy yet another piece of software is not the answer. Sure, a point solution may solve the immediate problem but it’s likely to cause many more at the same time. Public sector organisations, like the NHS, need to ditch the “fix it” mentality and, instead, take a more strategic, longer-term view.

Read More

Why Digitisation is the Answer to the Question of...

I’ve worked with many retailers over the years and it’s fair to say that compliance is a perennial thorn in their side. Okay, it’s not exactly riveting but it’s a necessary evil that businesses need to get to grips with. And fast. Why? Because doing so is not only an opportunity to reduce your headaches, but a chance to transform your operations and deliver a consistently high quality customer experience.

Read More

Are SMEs missing an opportunity to clean up?

In this digital age, a business’ ability to unlock the value of its data can make a good company great. The UK’s big businesses know this: they’ve been capturing and analysing performance data for years to squeeze out every last drop of value and get an edge over the competition. Yet many small and medium-sized enterprises (SMEs) still rely on spreadsheets and paper-based methods to manage their operations. If you’re one of them, this matters because it could limit your ability to identify profit potential and growth opportunities.

Read More

UK rail reforms: How your service quality regime...

Unless you’ve been living in an abandoned signal box on the West Highland Line the past few years, you’ll know big changes are coming for Britain’s railways.

Read More

Why the most resilient businesses are Composable...

Digital transformation has affected businesses across the whole spectrum and one commonality is the speed of digitalisation which has significantly increased since the beginning of the Covid-19 pandemic. Due to these shifts in the business landscape, there’s a critical need to be agile and able to change gears quickly whilst being prepared for the future.

Read More

How mpro5 can help your business save time, money...

Sure, you’ve heard the argument for saving trees by going paperless, but is a tree’s life really worth scuppering a system that has been working well and that everyone understands?

Read More

mpro5: New web portal release launching

The mpro5 masterminds have been working hard to make even more improvements and enhancements to your mpro5 web portal. Using a mixture of innovation, customer feedback and our own expertise to deliver the developments that matter to you, our latest website release brings with it a number of new updates, including 166 NEW features and enhancements, as well as some key bug fixes.

Here’s some of the best bits you can look forward to seeing:

Read More

Can temperature screening reduce the risk of...

In the current COVID-19 climate, businesses of all sizes have and will need to implement changes quickly to replace old working patterns in response to the governments social distancing measures and advice around returning to work.

Read More

The business benefits of Digital Transformation

Although a broad term, Digital Transformation is the process of your business going through the journey of changing its paper-based processes into digital ones. Digital Transformation can involve many different

Read More

Harnessing real benefit from IoT

IoT isn’t a new thing really, but it would appear it is still largely misunderstood. I still find a lot of our customers kind of ‘get it’, but don’t really know if it’s relevant to them, or whether it can really bring any benefit to their business. Their scepticism can be well-justified in many cases. However, we have seen that IoT CAN bring some real benefit and efficiencies to businesses, especially in the Facilities Management sector.

Read More

The top 5 benefits of cloud-based facilities...

The way that field and office teams work has changed rapidly over recent years, with technology bringing significant changes to the workplace. The need to capture accurate data, consolidate, analyse and share is critical to today’s key business decision makers – and Facilities Management is no different. The ability to efficiently managing daily tasks, internal and external workforces, as well as providing clarity to clients on a day to day basis is paramount.

Read More

mpro5: New web portal release

This new mpro5 web portal release is coming very soon. We are always working to improve the web portal in terms of design, flow and features. In fact, the changes and tweaks we have made for this particular release total over 100! The headline features are the design overhaul of the ‘CRM’ area, as well as the ability to link to your single sign on system.

Read More

mpro5 Integration API Overhaul

What is the overhaul? The mpro5 system has been providing an integration API facility for a while now using the SOAP (Simple Object Access Protocol) standard. Microsoft developed SOAP and it communicates using the XML format. While SOAP originally solved a lot of problems and has been  the standard for a long time,  i t has issues of its own.  Some being –   having to  write lots of code to create the basic request structure  and  when  you send  a request through JavaScript   the  JSON  format isn’t supported,   meaning  your requests  have to   use  XML  are larger and  can affect speed.

Read More

IoT data without action dies!

How many times have we been told that IoT is the future of business? A lot I would hazard a guess which is why 80% of senior executives now say that IoT data is critical to their business in 2020 and 92% of organisations are expecting to adopt some form of IoT by the end of 2019….and it is nearly Christmas. 2 years ago, we heard that there would be 20 Billion connected devices by 2020 but I suspect we are already there.

Read More

IoT, I want it in my business but where do I...

“We need IoT!”, “Tell us more about your IoT offering”, “When can we have IoT?”

Read More

Facilities Management Technology & Benefits

How people work has changed significantly over recent years and technology has brought big changes to the workplace. The need to capture accurate data, consolidate, analyse and share it is critical to today’s key business decision makers. Facilities Management is no different. Efficiently managing daily tasks, internal and external workforces, as well as providing insights to their clients is paramount.

Read More

Service Credits in Retail Monitoring Explained |...

How can an automated service credits system help retailers get value from contractors?

Read More

Spreadsheets: your business can break free

Spreadsheets are great to keep track of static data as well as personal finances, budgets and so on. They can do some really smart calculations and quickly generate your figures…but, they simply aren’t maintainable for logging and tracking operations like cleaning, auditing and deliveries.

Read More

mpro5: Ring-Tailed Lemur

This new mpro5 release, Ring-Tailed Lemur, comes with some really exciting features. The headline feature is the ability to capture information from Bluetooth Low Energy devices. Our focus has been on connecting to the latest range of BLE temperature probes for easier mpro5 temperature logbooks. In addition, our development team have worked hard to improve app robustness, usability and speed. If you have any questions about any of these new features, please email our Head of Development, Thomas England, using thomas.england@mpro5.com.

Read More

The Future Of Internet Of Things - How We'll Use...

We’re always interested in glimpses into the future here at mpro5, especially the future of IoT, and The Economist’s Technology Quarterly usually has a good story or two about where the latest trends are taking us. The latest quarter didn’t disappoint, with a wide ranging and sometimes slightly bonkers report on what IoT has in store. Sensors in cars that give your insurer information about your driving style – and possibly lower premiums – is not new news. But how about a toothbrush that reports on how well you brush your teeth? Is that a fair price of lower dental insurance? There’s more. How about face recognition software that can estimate your body fat content? That one’s from China. And, you may have guessed, can affect health insurance premiums. Away from insurance, there is much less creepy stuff going on, in buildings. Here we have:

Read More

mpro5 at The Things Conference UK

mpro5 are pleased to be a gold sponsor of this year’s The Things Network Conference UK in reading. If you’re interested in attending an Internet of Things event, this is a great one to go to. Plus, there’s great talks in store from the likes of Microsoft.

Read More

mpro5 at O2’s Blue Door Event

mpro5 are pleased to announce that we will be demoing mpro5 with IoT at O2’s Blue Door event in October.

Read More

What is Mobile Workforce Management (MWM)?

Mobile apps are everywhere and are coming more integral to every-day business and home life. Something that is becoming ever more apparent, especially with emerging Digital Transformation technologies accelerating at a rapid rate, is that business chiefs and innovation specialists across every vertical are now looking at how they can digitise their business processes and improve efficiency across their entire organisation with the addition of mobile workforce management

Read More

What are the benefits of 5G for business?

The world is on its way to being mobile-first, and well on its way to having 30 billion connected mobile devices and if you aren’t already aware, 5G is the fifth and newest generation of mobile communications technology. The 5G network promises faster speeds and better reliability than the previous 4G. The implementation of 5G across the UK promises to offer greater stability, give lower latency, the ability to connect many more devices at once, and move more data thanks to faster speeds than its predecessor. This is exciting news, maybe not Stormzy on a boat on the River Thames exciting, but nonetheless it is impressive. 

Read More

mpro5 are ISO 27001 certified

Each year, mpro5 are independently audited by the British Assessment Bureau to achieve ISO 27001 certification. At mpro5, we are #notjustanapp which is why we are doing everything we can to keep your information secure.

Read More

Delivering newspapers using mpro5

Delivering newspapers is no mean feat in London. We know as we help deliver newspapers with The Metro and The Standard. The goal is to make sure customers can get a newspaper whenever they want one. This means stocking and restocking racks with mpro5 tags. The delivery guys scan our tag, then take photos of the rack with (and without) papers. Those photos are evidence of delivery. Advertisers need delivery guarantees to make sure that as many people as possible see the names of Sky, BT, Virgin and so on.

Read More

IoT, the Internet of Things. A Short take

Take sensors, you know, temperature sensors (like in your fridge) or CO2 sensors (like that one in the bedroom). Get them to “talk” over WiFi… no, not that WiFi, because there are a gazillion of these things in the Internet of Things. No, over Low Power Wifi. The battery lasts for years and the network (The Things Network is our choice) can cope with a Gazillion (stop saying a gazillion, Ed) packets of data (that’s bits of info) .

Read More

mpro5 are Microsoft Gold Partners

Each year, mpro5 are audited by Microsoft to achieve Gold Partner status

Read More

GET IN TOUCH

HOW CAN WE HELP?

 

Please select how we can help solve your problems below, or fill in the enquiry form to the left and a sector director will contact you ASAP to discuss how we can help.