How much are your fridges and freezers costing...
Is there anything more annoying than someone in your household (you know who it is) leaving the fridge door open?
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When does buying more point solutions become time...
In the digital age it’s hard to find a job that doesn’t involve the use of some software, but how many solutions is too many?
Read MoreCan smart cameras cut queues down by 80%?
Have you ever done your food shopping on a Sunday afternoon, only to find that you’re stuck at the back of a seemingly endless queue that leads to just two open checkouts?
Read MorePassenger Operators: it’s time to ditch the...
If you’ve worked in Rail, then you know that there is a lot of paperwork.
Read MoreWhy are C-level catering managers working in the...
In my line of work, it helps to stay in touch with your industry, customers and other contacts you’ve made along the way.
Read MoreIt's time to talk about the 'experience' in...
Today I want to talk about a third and final aspect of digitalisation in QSRs (Quick Service Restaurants) – the customer experience. If you read about this online, you might get the impression that the only thing QSR’s are focused on is queue busting, installing big touch screens and minimizing interaction with staff.
Read MoreData is invaluable, but only with action
Mark Twain might have once said, "Data is like garbage. You'd better know what you are going to do with it before you collect it.", and I couldn't agree more.
Read MoreMake safety and quality the bread and butter of...
The quick service restaurant (QSR) market is fierce. Customers expect quality food and great service at low prices. And to stay competitive, businesses must work with margins that are paper thin and constantly being squeezed.
Read MoreMAKE LIFE MUCH EASIER FOR YOUR TRAIN DRIVERS
Driving a train takes high levels of skill and concentration. And with passenger and public safety at stake on every journey, it carries a great deal of responsibility too.
Read MoreRetailers: Are you drowning in data?
I’m guessing a lack of information isn’t a problem for you as a retailer. It’s knowing what to do with it and how to make sense of it that can be overwhelming.
Read MoreEmpower your employees with BYOD
Companies have been more trusting of their employees since the pandemic forced everyone to work at home. In much the same way that employers realised their staff could be trusted to get on with the job despite being unsupervised, they are also realising that they can trust them to use their phone for work without opening Candy Crush.
Read MoreWhy merchandising matters for quick service...
When you visit your favourite quick service restaurant (QSR), nothing you see – from the moment you enter to the moment you leave – is there by accident.
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