About Euro Food Brands
Euro Food Brands is dedicated to bringing specialist international produce to the UK market. As sole distributor of Illy coffee, Euro Food Brands commits to maintaining the quality and standards of the Illy brand. To achieve this, the company performs regular audits on all of its coffee machines that serve Illy coffee. Everything from the temperature of the water, to the grind of the bean can affect the overall taste and experience for the consumer. It’s therefore important to maintain the machines regularly to keep the Illy brand standards high, and without compromise.
Vast amounts of paperwork was slowing the company down
Euro Food Brands was facing challenges with a process that was entirely paper-based. With 4,000 customer sites involved, the amount of paperwork and hours of admin involved were very high. Besides being a huge waste of resources (ink, printing costs), the operation was time consuming, inefficient and prone to human error. Furthermore, office staff had to manually re-enter data and make customer reports. These reports would often take days to produce.
The company therefore wanted to improve efficiency, increase productivity and reduce costs. Euro Food Brands also wanted to speed up customer reporting to enhance the service for its clients.