The Tesco logo in white

Revolutionizing digital compliance for the UK's largest retailer. 

 

How mpro5 helps Tesco to ensure air-tight compliance and efficient, consistent operational standards across all stores.

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For over a decade, Tesco has partnered with mpro5 to digitize and streamline store operations across the UK.

What began as a project to improve store cleanliness has evolved into a retail operations management platform supporting 30+ service lines, 160,000 users, and more than 90 million completed workflows.

Together, we’ve built a flexible digital system that helps Tesco stay safe, compliant and running smoothly across every store.

 

"This new digitised system for our logbooks is great, it's easier to use and harder to get wrong."

John Lamont, Head of Capacity at Tesco
An employee restocks a chest freezer in a supermarket

The Challenge

 

Tesco’s store teams once relied on paper logbooks for daily compliance and operational checks, covering everything from cleaning to fire safety.

With more than 160 separate logbooks, it was difficult to:

  • Verify compliance data

  • Track follow-up actions and assign responsibility

  • Get real-time visibility across hundreds of stores

Manual processes slowed teams down, created inconsistencies and made audits time-consuming.

Tesco needed a digital, data-driven solution to simplify processes and gain reliable insight.

 

The Solution

 

Working closely with Tesco, mpro5 replaced paper logbooks with custom digital workflows that automate, track and analyse every in-store process.

How mpro5 Helped Tesco

  • Mobile-first workflows: Colleagues complete tasks quickly and easily on their smartphones through the mpro5 app.

  • Automated corrective actions: If an issue is logged (for example, a fridge temperature is too high), mpro5 instantly alerts the right team, assigns the task and tracks it until resolved.

  • Real-time analytics: Tesco’s managers now have clear visibility into compliance and performance across every store.

  • Seamless adoption: A ‘Bring Your Own Device’ model let colleagues use their own phones- driving faster rollout and user confidence while cutting hardware costs.

"mpro5 is the most agile platform in our business: it got us further down the line in 3 weeks than other systems got to in years."

 
Environmental Phone
retail till

The Results

 

Digitizing compliance and operations with mpro5 has delivered measurable, long-term impact for Tesco:

  • 63% reduction in daily checks through digital logbooks

  • 60% fewer slips and trips claims across stores

  • Millions saved each year through efficiency and reduced paper use

  • Real-time compliance visibility across every location

  • More empowered colleagues who feel proud and in control of their work

Tesco’s teams can now focus on customers, while mpro5 ensures that compliance, safety and operational standards are met automatically in the background.

The Impact

 

The Tesco and mpro5 partnership has delivered a smarter, safer and more sustainable way of working.

By partnering with mpro5, and continuing to develop that partnership, Tesco has reduced risk, improved efficiency and empowered its colleagues to take ownership of compliance.

Together, we’re continuing to shape the future of digital operations in retail.
tesco
Our digital service lines with Tesco

 

Here are just a few of the key digital service lines that mpro5 support within Tesco to ensure air tight compliance and efficient and consistent operational standards across all stores:

  • ATC (Ask The Colleague)

  • Catering Audit & Service Credits

  • Cleaning Audit & Service Credits

  • 3rd Party Periodic Tasks

  • Colleague Periodic Tasks

  • Colleague Cleaning Logbooks

  • Colleague Incident Reporting

  • Distribution Cage Issues & Compliance 

  • Fire Safety Checks (Maintenance Team)

Our digital service lines with Tesco Here are just a few of the key digital service lines that mpro5 support within Tesco to ensure air tight compliance and efficient and consistent operational standards across all 

  • Hot Food Counters – Temperature Checks

  • Housekeeper Checks

  • PFS Lone Worker Safety

  • Recycling  

  • Safe & Legal Logbooks

  • Security Audit & Service Credits

  • Security Time & Attendance

  • Store Controls Audit

  • Tesco Mobile Audit

  • Visitor Sign-In / Out

Read more success stories

Learn about our success across various industries or visit our retail page to learn more about the mpro5 platform.

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