MPRO5 BLOG

22 Nov 2022

Meet the Team – Kerry-Anne Nissim

We sat down with Kerry-Anne to discuss what being a business analyst entails, why it plays such a critical role in the success of implementation, and why helping our customers is so satisfying. 

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The Three Types of NHS Cleaning Audits Explained | mpro5

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How to Achieve a 5 Star National Standards for Cleanliness Rating

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Service Quality Regimes (SQRs) in the Rail Industry Explained

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How to Achieve a 5 Star National Standards for...

The new National Standards for Cleanliness have focused trusts’ attention on complying with the crucial 50-point check. But are they seizing this opportunity to improve the effectiveness of their cleaning processes, rather than just treating it as a tick box to get a clean bill of health? Audit scores are about more than compliance, which should be just the start. 

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Service Quality Regimes (SQRs) in the Rail...

As more details emerge on how the Plan for Rail is going to impact the industry, we speak with Toby Hawkins, Sales Director, about Service Quality Regimes and how they will change rail.

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Buying new software? Why focusing on adoption is...

In a recent article, we talked about how some companies are so fixated on feature lists that they’re not considering the bigger picture when buying software. Part of that bigger picture is adoption.  

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The Right Way to Choose the Right Software for...

We've talked before about why the NHS keeps getting software wrong. Often, the problem stems from people asking the wrong questions at the tender stage, meaning the project is doomed from the start. We're going to be controversial here and say that long lists of features are where it all starts to go pear-shaped.

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NHS National Standards of Healthcare Cleanliness...

Many believed it wouldn’t happen in their lifetime but the new National Standards of Healthcare Cleanliness are finally here - and only nine years later than promised. Not as long as the film director James Cameron took to make Avatar (15 years if you’re asking) but still quite a wait. 

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Train Cleanliness & Customer Satisfaction: The...

Train presentation. TP for short. Or, as your customers might put it: making your trains look clean and smart.

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Is Your Business Ready for Natasha’s Law?

If you’re in the food or catering industry, then chances are you’ll be all-too-familiar with landmark labelling legislation coming into force this October. At least, I hope you are. Because Natasha’s Law is set to shake up the entire sector – and businesses need to be prepared.

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5 ways IoT in train stations enhances passenger...

The Internet of Things (IoT) is becoming prevalent across many different sectors and the rail industry is perfectly placed to leverage this smart technology in their stations. With UK rail reforms coming into play soon, including the rollout of Service Quality Requirements (SQRs), it will be vital that train operating companies have new systems that help them to measure all the factors that influence the customer experience. Smart technology and real-time monitoring enable intelligent decision-making, whether it is a busy transport hub in a city or a rural, unmanned platform.

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Train travel after Covid: Why clean is the new...

Imagine you’re on a train back in 2019. Your seat feels a bit sticky. There’s a half-eaten sandwich on the table opposite. And you’d rather not think what’s smeared on that window.

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The Problem with Positive Feedback in Decision...

Are people in your organisation actually using data and visualisations effectively to make better decisions?

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Why buying another piece of software is not the...

I’m going to stick my neck out here and say whatever the issue you face, your knee-jerk reaction to buy yet another piece of software is not the answer. Sure, a point solution may solve the immediate problem but it’s likely to cause many more at the same time. Public sector organisations, like the NHS, need to ditch the “fix it” mentality and, instead, take a more strategic, longer-term view.

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Why Digitisation is the Answer to the Question of...

I’ve worked with many retailers over the years and it’s fair to say that compliance is a perennial thorn in their side. Okay, it’s not exactly riveting but it’s a necessary evil that businesses need to get to grips with. And fast. Why? Because doing so is not only an opportunity to reduce your headaches, but a chance to transform your operations and deliver a consistently high quality customer experience.

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