Running communications across a distributed workforce has never been simple, and the stakes keep rising.
When teams are more spread out, with complex shift patterns, you need the assurance that your platform can keep up with expectations around accountability and audit-readiness. When something goes wrong, "we sent the message" will rarely be good enough.
That's why our latest mpro5 release focuses on one clear goal: making sure the right people receive the right information and giving you the confidence to prove it.
This release brings together a new way to share team communications, in-context collaboration on tasks, formal sign-off for critical content, plus a role-based structure that ensures actions always land with the right person.
Most organisations running multi-location operations face the challenge of knowing whether communications actually reached the right people, and whether anything was done about it.
Customers told us they were struggling with:
This release closes those gaps by bringing communication, accountability and structure directly into the flow of work.
Posts: keep everyone informed, in one place
Operational conversations deserve better than a group chat.
Posts gives teams a forum and news feed experience inside mpro5. A place to share updates, run ongoing discussions and keep colleagues informed without relying on external tools.
Whether it's a shift handover, a company announcement or a question from the shop floor, it stays visible and searchable for the people who need it.
Posts work well for:
Resolve questions and blockers faster with Task Comments, by bringing the discussion directly onto the task itself.
Teams can ask questions, share guidance, attach files and clarify instructions without leaving mpro5, keeping context intact and resolving issues quickly. Every conversation is visible to managers as it happens, and fully traceable for training and audit afterwards.
Task Comments are great for:
For critical communications, marking something complete isn't enough.
Initiatives with Sign-off adds a mandatory signature step before a task can be closed. Named individuals formally confirm they have read and understood the content, creating a clear, auditable record stored centrally and ready the moment you need it.
It's the difference between "we told them" and "we can prove it."
Sign-off is built for:
Making sure the right people see the right actions shouldn't require manual effort.
Hierarchy Roles builds your organisational structure directly into mpro5. Initiatives can be assigned by role, so tasks automatically reach the correct responsibility level, whether that’s store managers, supervisors or regional leads, without filtering or guesswork.
It also means that if someone is absent or moves on, another person in the same role can step straight in, with no tasks falling through the gaps.
Hierarchy Roles enable:
Together, these features change what communication and accountability look like for frontline teams.
Information reaches the right people at the right time. Critical actions are formally confirmed and every conversation connected to the work stays visible and traceable.
Most importantly, compliance becomes something you can demonstrate, rather than something you have to piece together from multiple systems.
These features are optional but strongly recommended. Posts and Task Comments can be adopted immediately within existing workflows, with Initiatives with Sign-off and Hierarchy Roles delivering the most value with light configuration and a guided rollout.
Our team provides hands-on support to make sure adoption is smooth and value is delivered quickly.
For existing mpro5 customers, please contact your CSM directly to discuss the new features, or if you'd like to see how the new mpro5 could improve your operations, get in touch to to book a demo.