Running operations and compliance across multiple sites has never been simple, and it’s only getting harder.
Teams are more distributed, disruption is more common and expectations around safety, consistency and auditability continue to rise.
That’s why our latest mpro5 release focuses on one clear goal: making frontline work easier to manage, and record-keeping easier to trust - even when things don't go to plan.
This release brings together smarter task management, better ways to deliver one-off actions across sites, clearer standards and in-context communication.
Many organisations already have the right checks in place. The challenge is ensuring work actually gets done consistently, everywhere, without adding admin or chasing people.
Customers told us they were struggling with:
This release closes those gaps by aligning mpro5 more closely with how operations really work day to day.
Our next-generation Task Management makes it easier to adapt operational work to on-the-ground conditions.
Tasks automatically adapt to opening hours, local holidays, planned events, exemptions and unexpected closures - without breaking oversight or reporting. Grace periods and one-off adjustments allow valid exceptions, while frontline teams see clear, prioritised task lists.
For managers, completion is tracked in real time, creating reliable, audit-ready visibility without constant manual editing of local inconsistencies.
Built to enable:
Not all work is planned work.
Product recalls, urgent updates, campaigns and briefings need to reach every site quickly and be completed without delay.
Initiatives allow you to broadcast one-off actions across all or selected sites in just a few clicks. Teams can acknowledge, complete and evidence tasks directly in mpro5, while managers track progress live.
Documents and guidance can be attached, reducing the need for separate tools or communications and cutting time spent chasing updates.
Initiatives are great for:
Written instructions don’t always tell the full story. What “good” looks like can vary from person to person and is often very different from site to site.
What Good Looks Like brings visual standards directly into workflows by attaching reference images to tasks and checks, helping you to show, not tell, across all your sites simultaneously. Teams can instantly see what “done right” looks like, reducing guesswork and errors.
It also speeds up onboarding and gives managers and auditors greater confidence in the quality of work being completed.
Show what good looks like for
Operational conversations often happen in email threads, WhatsApp groups, or phone calls disconnected from the work they relate to.
Our new Communication and Collaboration module keeps those discussions inside mpro5. Teams can comment on tasks, ask questions, share files and clarify decisions directly where the work happens for faster issue resolution, clearer accountability and a single source of truth.
It’s an intuitive chat experience with mentions, reactions, file sharing and polls, while every discussion remains visible and traceable for review, training and audit purposes afterwards.
Together, these enhancements change the day-to-day experience for both frontline teams and managers.
Most importantly, compliance becomes something you can trust, not something you have to constantly check.
Instant communications for:
These features are optional but strongly recommended. Many customers will see immediate benefits within existing workflows, with additional value unlocked through light configuration and guided rollout.
Our team provides hands-on support to ensure adoption is smooth and value is delivered quickly.
If you’d like to see the release in action or discuss how it fits your operation, we’d love to talk. For existing mpro5 customers, please contact your CSM directly to discuss the new features - or if you'd like to see how the new mpro5 could improve your operations, just complete the form below for a Demo.