Implementation

WITH MPRO5, YOU’LL HAVE A CONFIGURED DIGITALISATION SOLUTION DEPLOYED ACROSS YOUR BUSINESS IN MONTHS, NOT YEARS.

Our team will configure and deploy your personalised mpro5 platform and app in a phased approach. Then, with the foundations in place and your team up and running on the new system, we’ll iterate, refine and expand to ensure everything is working optimally.

And that’s just the beginning. As part of your monthly subscription, we offer ongoing iterations, enhancement, support and expansion to other areas and processes — with some changes happening in as little as one day.

Sales Handover

The sales team shares your file with your new, dedicated project team. This contains your contract and project document — everything they need to successfully deliver to your goals.

Kick-off Call

We’ll arrange a kick-off call where you’ll meet your project team and discuss ways of working. After this, and every subsequent meeting, you’ll receive a contact report.

Scoping

We transform the project document into an actionable project plan, which is then shared with you.

Phase 1 Implementation

We’ll configure your mpro5 system and roll out pilot testing — where you gain access to the platform and we begin testing, and refining, the system in real time.

Phase 2 Implementation

Based on phase 1, we’ll refine your mpro5 system to improve efficiency, extend roll-out beyond the pilot and iterate to configure the platform to your needs.

System Documentation and Handover

We draw up, and then hand over, the training documentation you need to take full advantage of mpro5. This includes a flow diagram of the workflows, with a data dictionary and entity relationship diagram.

Sign off

Once you’re happy with the initial build, we sign-off on the project and onboarding is complete.

Ongoing service and support

Your business will change and grow. What you need from your digitalisation software will change with it. It’s our mission to ensure mpro5 offers relevant, optimised support at every stage of your journey.

That’s why we don’t offer a one-off sales experience. With an affordable subscription that demands no capital outlay, you’ll gain a trusted digitalisation partner. After we deploy your configured solution, we actively maintain the system to ensure you enjoy continuous improvement that matches your changing landscape and business needs.

We back this up with customer support, including a 24/7 self-service portal and dedicated team. This ensures you find speedy resolutions to any challenges you may have with the mpro5 website or app.

“mpro5 covered more ground in six weeks than our old system did in three years. This was the first step in realising my vision of the Estates Department at CWPT. The opportunities are endless, you just need the education and the appetite to want to see the change.”

- Sat Padda, Senior Compliance manager

“Mpro5 have been a genuine breath of fresh air to work with. The team collaborate well with the business and took the time to understand how the business worked to better tailor their support.”

- Tom Devoil, Product Manager

“mpro5 delivers effortless compliance with our SQ (Service Quality) Regime with backup, service and support that never lets us down. Through Covid, changes in routines and schedules and even staffing challenges, mpro5 are always there on the end of the phone to help us through.”

- Laura McLaughlin, Service Quality Manager

“mpro5 have stepped up as a key partner for this journey. The mpro5 platform has enabled our innovation team to carefully design digital workflows in a way that matches preferred ways of working, as defined by our operational co-workers. The team also went out of their way to meet our demands in terms of data availability, which has allowed us to shape the insight.”

- Jonathan Hentze, Head of Innovation & Digital Development

“The support available from the CE team and the Support team at mpro5 is superb, this is one of the main selling points for me as they are always available to help and extremely friendly. The software itself is extremely flexible, when we first started using mpro5 it was in a small capacity, over the years we've grown the usage and now have somewhat complex functions and audits being used - This has caused no issues and I feel there are never any requests that are unachievable!”

- Graeme Smith, Data and MI Lead

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GET MPRO5 LIVE
IN YOUR BUSINESS

Our phased implementation approach deploys your configured solution fast, so you can start seeing value.

You shouldn’t wait years for an effective solution — so we don’t make you

WITH MPRO5, YOU’LL HAVE A CONFIGURED DIGITALISATION SOLUTION DEPLOYED ACROSS YOUR BUSINESS IN MONTHS, NOT YEARS.

With mpro5, speed doesn’t cost you quality