Don't get left behind with the new digital SQRs

BIG changes are coming down the line for Britain’s railways and the industry need to be aware of the new standards they are expected to adhere to in order to run a more effective, efficient and customer focused service.

Following publication of the Williams-Shapps Plan for Rail, the Department for Transport will award profit to train operating companies (TOCs) for successfully hitting performance targets that measure the customer experience.

 

Download our guide to Service Quality Regimes

A smart digital solution that enables the effective and cost efficient implementation, management and compliance, with the DfT mandated Service Quality Regimes (SQRs)

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Our Transport clients include:

Featured Case Study: Northern Trains

Keeping Northern Train’s service on track

Railway reform is steaming ahead across the UK, with a new emphasis on the customer experience, measured through Service Quality Regimes (SQRs). mpro5 helped Northern Trains to develop a cutting-edge solution for the new Service Quality Regime that helps to maintain train cleanliness, presentation and compliance.
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Railway reform is steaming ahead across the UK

 

With a new emphasis on the customer experience, measured through Service Quality Regimes (SQRs).

 

These new standards will measure the whole passenger experience from station to carriage. Checking cleanliness, lighting and up to date signage amongst other things is essential to delivering a customer experience that makes people want to take the train.

 

Northern Trains are the first franchise to adopt this system and having a fully digital, smart compliance platform, mpro5 alongside them has made this possible. Auditors and operational staff at Northern use their devices to follow instructions, record their work and conduct audits via the mpro5 app.

 

Download mpro5 guide
“Since using mpro5 we have enjoyed productivity gains of up to 25%, with no drop-off in quality of service.” Joanna Simmons, Head of Train Presentation, Northern Trains

 

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Your mpro5 Transport Compliance Management Software can include:

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Checks, reports and risk assessment.

Reports and Alerts


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Proof of Presence


Live reporting, scheduled tasks and monitoring

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Before and after, timestamps and signatures

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