Don't get left behind with the new digital SQRs

BIG changes are coming down the line for Britain’s railways and the industry need to be aware of the new standards they are expected to adhere to in order to run a more effective, efficient and customer focused service.

Following publication of the Williams-Shapps Plan for Rail, the Department for Transport will award profit to train operating companies (TOCs) for successfully hitting performance targets that measure the customer experience.


Download our guide to Service Quality Regimes

A smart digital solution that enables the effective and cost efficient implementation, management and compliance, with the DfT mandated Service Quality Regimes (SQRs)

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Our Transport clients include:

Featured Case Study: Northern Trains

Keeping Northern Train’s service on track

Railway reform is steaming ahead across the UK, with a new emphasis on the customer experience, measured through Service Quality Regimes (SQRs). mpro5 helped Northern Trains to develop a cutting-edge solution for the new Service Quality Regime that helps to maintain train cleanliness, presentation and compliance.
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Railway reform is steaming ahead across the UK


With a new emphasis on the customer experience, measured through Service Quality Regimes (SQRs).


These new standards will measure the whole passenger experience from station to carriage. Checking cleanliness, lighting and up to date signage amongst other things is essential to delivering a customer experience that makes people want to take the train.


Northern Trains are the first franchise to adopt this system and having a fully digital, smart compliance platform, mpro5 alongside them has made this possible. Auditors and operational staff at Northern use their devices to follow instructions, record their work and conduct audits via the mpro5 app.


“Since using mpro5 we have enjoyed productivity gains of up to 25%, with no drop-off in quality of service.” Joanna Simmons, Head of Train Presentation, Northern Trains


Your mpro5 Transport Compliance Management Software can include:

Health and Safety

Checks, reports and risk assessment.

Reports and Alerts

Say goodbye to time-consuming paperwork

Proof of Presence

Live reporting, scheduled tasks and monitoring

Proof of Delivery

Before and after, timestamps and signatures

Lone Worker

Safety, security and ease of tracking locations

COVID19 Secure

Proof of patrols, cleaning and covid checklists

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